Project Manager – Customer Experience

Further education from Day 1: We support you temporally and financially in your personal and professional development. Strong corporate culture: Open communication, helpfulness, authentic cooperation and a true learn-it-all mindset. Living New Work: Flexible work locations, workation in Europe and cultural exchange with colleagues from Spain. Team spirit: Work with people who are motivated to move forward together – and want to learn from each other. Scope for design: With us, you can actively help shape things and create real added value for customers and the team. Top working environment: Modernly equipped offices, including in the Circle at Zurich Airport, in PostParc in Bern and in a prime location in Basel. Does the digitalization of customer processes excite you? Do you enjoy managing demanding projects, coordinating teams and implementing sustainable Customer Experience solutions together with customers? Do you believe that modern technologies such as Dynamics 365, Power Platform, Customer Insights and Copilot help companies to design more efficient and customer-centric processes? Then we are looking for exactly you! Let yourself be inspired by the isolutions Experience and become part of a team that shares knowledge openly, supports each other and moves great things together. You lead exciting Customer Experience and CRM projects – from requirements analysis to the successful introduction of modern solutions. You take responsibility for quality, deadlines and budget and lead your project team successfully to the goal. You advise our customers on their digitalization projects and develop innovative solutions for marketing, sales and customer service together with them. /li> You coordinate internal and external stakeholders and ensure transparent communication at all hierarchical levels. You present project progress, manage risks and ensure that the expected Business Value is achieved. You work closely with our consultants, architects and development teams as well as the customer project team and actively contribute to the success of our customer projects. Completed studies at tertiary education level (university or university of applied sciences), ideally in business informatics, business administration or a comparable field. Several years of experience in leading IT projects in the CRM or Customer Experience environment. Experience in collaborating with customers and demanding stakeholders. Strong communication and negotiation skills at management and decision-maker level. Structured, solution-oriented way of working as well as a high sense of responsibility. Experience in the Microsoft ecosystem, especially with Dynamics 365, the Power Platform and Copilot, or with comparable CRM platforms. Excellent Swiss German as well as very good English skills.