IT Service Desk Agent (L1)

The Qualibroker Gruppe is an independent insurance broker with national roots and international orientation. With subsidiaries throughout Switzerland and the Principality of Liechtenstein, as well as a strong international network, we support our customers holistically, both locally and globally. Our employees form the foundation of our success. The following exciting tasks await you: Ensuring first-level IT support for our employees in German-speaking Switzerland, Romandie, and Ticino; Receipt, recording, classification, prioritization, and processing of IT requests and incidents via our ticketing system; Analysis and resolution of everyday IT problems related to workstations, Microsoft 365, business applications, and user access; Forwarding complex incidents to our external L2/L3 service providers as well as follow-up until full resolution; Coordination of on-site assignments with our local IT support teams; Support with IT processes related to the entry, internal changes, and departure of employees (onboarding/offboarding); Advising and supporting employees in the use and introduction of IT applications and digital tools; Maintenance and updating of IT documentation as well as participation in the optimization of support processes; Ensuring agreed service levels (SLA) and high user satisfaction. What do you bring with you: Completed vocational training as an Informatiker/in EFZ or an equivalent qualification; Initial successful professional experience in IT support or service desk; Good knowledge of the Microsoft environment: Windows, Microsoft 365, Teams, Outlook, and Entra ID; Experience in handling ticketing systems and in incident management; Very good German and French skills as well as good Italian skills; Strong service orientation, communication skills, and enjoyment in dealing with different contact persons; Independent, structured, and reliable way of working as well as the ability to set priorities; Teamwork skills and experience in collaborating with external IT service providers. Why Qualibroker Gruppe? You will take on a central role within an IT organization operating throughout Switzerland. We offer a dynamic, multilingual working environment in the midst of digital transformation. Look forward to a working environment that values initiative and sustainably supports your personal and professional development. Stable, growing company environment; Flexible working models with home office possibilities; Attractive employment conditions with at least 25 vacation days and additional options; You can learn more about our benefits here. Do you like solving technical problems, supporting employees with IT questions, and do you feel comfortable in a versatile, multilingual environment? Then we look forward to getting to know you. Apply now for this exciting role in a committed and collegial environment. Further questions will be gladly answered by Mr. Giuseppe Azzato, Application & IT Support Manager, Tel. +41 58 854 02 08. We look forward to your application!