Specialist Customer Care & Services 80 - 100%

All open positions

Within the Parking & Mobility department, the ZRH Center forms the competence center for all services related to mobility, parking, and access management at Zurich Airport. As a specialist, you will act from our new and top-modern customer center, the ZRH-Center in the Circle, and ensure professional customer care for well over 2,000 companies and 35,000 employees. A high service quality for our customers as well as the strengthening of Zurich Airport as a service center with innovative, reliable, and customer-centric services is our ultimate goal.

Your job destination ##

• Through your lived service mentality, you ensure competent support for our customers both in writing, by telephone, and personally at the counter of the "ZRH Center" in the Circle
• You are the first point of contact for our business customers and the airport community and ensure that concerns are processed professionally
• You process contracts, orders, and applications for airport products (IDs, parking cards, etc.) and ensure a smooth process from the order to the delivery of the respective product
• Your IT affinity helps you in the daily use of our digital ordering and booking platforms

Your skills in your luggage ##

• You have a commercial qualification as well as several years of sound experience at a reception desk or similar
• You show high commitment and are communicative as well as solution-oriented
• You are valued as a team player with good manners and high social competence
• You feel comfortable with IT topics and preferably have knowledge of SAP solutions
• You communicate fluently in German and English, both in writing and orally, French is an advantage

Your benefits ##

Arrive flexibly Free ZVV bonus pass, GA participation and parking options

Eat & shop cheaply Up to 20% in shops and restaurants at the airport and 50% on Reka-Lunch-Karte

Space for your needs 5 weeks vacation, easy to buy 30 vacation days and possibilities for longer unpaid leave

Celebrate together Generous service anniversary gifts from the first year and legendary employee events

Work out & wind down Own free sports offerings from bootcamp to yoga. Discounted fitness subscription at the airport

In case of emergency Premiums for NBU and KTG are covered by us, discount on collective insurance and privately insured in the event of an accident

Down-to-earth & familial We all use "du" and live a positive and uncomplicated interaction with each other

Take off professionally Financially and temporally support for further education, internal seminar and learning offers (FZAG-Academy)

Versatile working environment Unique view from the office directly onto the airport action, possibility for remote work, flexible working hours and a 41-hour week

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