1st level Application Supporter (m/f)

We are an established software and consulting company based in the city of Zürich. For over 25 years, we have been specialists when it comes to customs software, customs consulting, and training. The customers come from German-speaking Switzerland – from SMEs to international corporations – and rely on the know-how, the software solutions, and the personal support.

Our software team designs, sells, implements, and maintains our own and partner standard software solutions for the import and export processing of demanding importers and exporters from industry. We offer the customers excellent, personal service and support them with technical and customs-related questions. The software solutions are used as a supplement to various ERP systems. They are in daily use at around 500 companies.

Job Description

You will take on versatile tasks related to application support in a collegial team of three employees, whereby your main tasks are the following:

• Receiving, processing, and independently solving (mostly) telephone and electronic support requests from IT managers (technical questions) and end users (applicational)
• For customers with on-premises installations: Installing the software on customer systems (remote)
• Configuring and training the software or new modules thereof (remote)
• Setting up and configuring database environments (MS SQL Server)
• Updating our online help pages for users
• Monitoring the various communication channels (to the customs calculator, to courier companies, etc.) and our central dispatch server as well as our hosting environment
• Maintaining the internal knowledge base
• Adapting customer-specific documents
• Assisting with tests and deliveries of software versions as well as new development (Zollsuite)
• Analyzing customer requirements and wishes
• Setting up interfaces to upstream ERP systems
• Communicating with our external software partners

What you bring with you:

To complement the existing team and provide added value to our customers, you ideally possess the following knowledge:

• Commercial or technical basic knowledge
• IT knowledge in the Microsoft world, especially MS Windows Server operating systems as well as MS SQL Server
• Perfect understanding of Swiss German ("Mundart"), speaking in German and if possible also basic knowledge in English
• Assistance in covering the support service hours, which last from 07:30 – 12:00 and from 13:00 – 17:30 (according to plan, rotating)
• Ability to work independently within a team
• Friendly appearance and enjoyment of personal customer contact

Your Benefits:

• A varied activity with a lot of personal responsibility.
• A warm, humorous team that is happy to welcome you.
• Attractive employment conditions with home office possibility (2–3 days/week).
• Modern and bright office premises.
• And a company that combines quality and humanity.
• Experience an exciting phase of our company, because we have begun to replace the first local installations of our solutions ImpoWin & ExpoWin through the new Zollsuite!

Entry

Possible from 1. December 2026 or by arrangement

For this position, we consider exclusively direct applications. Thank you for your understanding.

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