Customer Loyalty Agent 100%

Do you want to further develop your passion for customers in a dynamic environment? We are looking for motivated people who share our mission to create extraordinary customer experiences. As a customer advisor, you will strengthen a dedicated team that takes care of our customers' satisfaction day after day. Even as a career changer, you are welcome. This is what we offer you Essentially, on behalf of Tamedia, you manage our customer relationships and can draw on a diverse portfolio of solutions. You are largely free in your actions. In your daily work, you regularly maintain contact with adjacent areas such as marketing and editorial. In addition, you also work in other areas of our customer service, so that you can continuously develop your know-how with us. This is what you do with us/ your tasks • You have a creative streak to find original solutions for customer problems. • You speak fluent German and Swiss German, very good French skills are mandatory. • As a true news fan, you are interested in a wide variety of topics and are always up to date. • Thanks to your outgoing, empathetic, and patient nature, you easily find the right tone for every customer. • You place great value on quality and are firmly convinced that our product is the best. • You show perseverance. Benefits: • Five weeks of vacation with the option for seven weeks and vacation purchase • Flexible working time models and mobile office possibilities • Paid day off on your birthday • A market-, performance-oriented remuneration • Numerous discounts, e.g., mobile subscription, Digital TV, bicycle rental, car purchase • Comprehensive free offer in the area of • health promotion (coaching, Health Coach App, flu vaccination, various trainings) • Possibility for unpaid leave up to max. six months • Additional half-days off before certain public holidays • Employees refer employees: bonus up to CHF 2'000 • Comprehensive training and further education offer (leadership training, mentoring, development programs, language courses, Sales Academy, self-competence, methodological competence, project management, Change Management and much more) • Free digital subscriptions as well as discounted print offers