ICT Supporter

Zentrale Informatik is the IT competence center of the Universität Zürich. The Workplace Services department develops and operates modern, cloud-based workplace solutions for different stakeholder groups of the UZH.

ICT Supporter

Tasks

• Support of IT concerns for the supervised organizational units
• Setup and provision of IT workplaces for entries and exits
• Execution of software installations, updates, and standardized system adjustments
• Administration and maintenance of the supervised workplace devices throughout their entire lifecycle
• Documentation of solutions, configurations, and recurring support cases
• Support of users with questions regarding workplace systems and IT services
• Participation in rollouts, migrations, and further IT projects in the workplace environment

Profile

• Completed training in the field of informatics, ICT, or a comparable qualification
• Sound knowledge in the support of Windows workplaces and peripheral devices
• Experience in the operation and support of IT infrastructures as well as in error analysis and troubleshooting
• Strong service and customer orientation as well as enjoyment of direct contact with different stakeholder groups
• Independent, structured, and solution-oriented way of working as well as good communication and teamwork skills
• Very good German skills as well as good English skills

We offer

Our employees benefit from diverse and attractive offers. Learn more at:

Workplace

Zentrale Informatik

Information on application

Please submit your complete application documents via the online application portal of the Universität Zürich.

Further information

Questions about the position

Vanessa Accardi
Head Customer Service and NextGen

Working at the UZH

As the largest university in Switzerland, the Universität Zürich offers a variety of attractive positions in different departments and professional fields. With around 10'000 employees and currently 12 professional profiles for learners, the university offers an inspiring working environment in cutting-edge research and education. Use your talent and your skills with us. Learn more about the UZH as an employer!

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