Senior Business Analyst - Sales Master Data & Processes

BANK-WIDE MASTER DATA INITIATIVE - Further develop sales processes and customer management! For our client, an established bank in the Zurich area, we are looking for experienced Business Analysts with profound expertise in sales processes, master data management, and the design of complex system landscapes. As part of a bank-wide master data initiative, you will analyze existing structures, develop sustainable target images, and design future-proof solutions for customer and contract management. In doing so, you will work closely with specialist departments, sales, and IT, and create sound decision-making bases for the further development of the system and process landscape. For this demanding mandate, we are looking for you as:

Senior Business Analyst - Sales Master Data & Processes #

your AREA OF RESPONSIBILITY In this function, you analyze and document the existing sales master data, process, and system landscape and, based on this, develop future-proof target images and TO-BE processes. Your focus is on customer and contract management, offer catalog management, and reference data management. In this process, you identify optimization potential regarding complexity reduction, automation, and flexibility. You collect, consolidate, and document requirements in close coordination with the relevant stakeholders and support the evaluation, selection, and introduction of sustainable solutions. To this end, you accompany tenders and Proof-of-Concepts and continuously coordinate with sales, specialist, and IT departments as well as parallel initiatives. Furthermore, you create business cases, effort estimates, and risk analyses, prepare decision-making bases for management, and moderate workshops. You model processes with UML and BPMN, prepare complex matters in an understandable way, and contribute your market knowledge of current trends and best practices in customer and contract management.

your PERSONALITY You have several years of profound experience as a Business Analyst in complex projects in the banking environment or in comparable industries. Deep understanding of sales processes, master data management, as well as customer and contract management is required. Ideally, you bring experience in the design and further development of customer master data, contract structures, offer catalogs, or reference data management. Profound knowledge in UML modeling, BPMN, and process management concepts distinguishes you. You are familiar with demanding interfaces, complex system landscapes, and working with interdisciplinary as well as agile teams. Confident use of Jira, Confluence, Excel, and PowerPoint is required. Personally, you convince through a pronounced analytical and strategic way of thinking as well as the ability to communicate complex matters understandably and to develop viable, sustainable solutions. You work in a structured, independent, and solution-oriented manner and communicate confidently with different stakeholders up to management level. Very good German skills at C2 level are mandatory. English skills at B1 level are sufficient. Knowledge of current market trends as well as practical experience with AI tools in business analysis or project implementation are an advantage.

your PERSPECTIVES You will become part of the core team of a bank-wide master data initiative and actively help shape the further development of central sales processes and master data structures. You can expect a complex and versatile project environment with a wide stakeholder landscape from sales, specialist departments, and IT, as well as the opportunity to accompany sustainable solutions from analysis and conception to evaluation and introduction. Participation in tenders and Proof-of-Concepts as well as the presentation of your results at the management level are also part of your area of responsibility. Two positions with an identical requirement profile are provided for this mandate, with a total workload of 200% or 490 person-days. The duration is planned until 31 December 2027, with an option for extension.