Customer Service Clerk

• Zürich
• Permanent
• 100%
• Customer Service/Call Center

Tasks

• Management of contract portfolio (credit and leasing)
• Customer inquiries in writing and by telephone (balance statements, account statements, payment slips etc.)
• Contract expiration (letters and invoices)
• Creation and dispatch of residual value or balance invoices to brand representatives
• Monitoring and collection of outstanding amounts for residual values, residual value extensions, contract transfers, reminder fees
• Processing of partial and total damage, insurance assignments
• Mutations of customer and vehicle data, payment methods such as LSV
• Administration of repayments to customers
• Administration of contract reassignments
• Receipt of telephone and written credit and leasing inquiries including residual value extensions
• Calculation of leasing offers
• Telephone consultation of customers and brand representatives
• Creditworthiness check of leasing and credit applications (obtaining HR extracts, debt enforcement extracts, salary statements, obtaining all information for the creation of a budget)
• Making decisions within the framework of the granted competencies
• Creation and dispatch of financing contracts
• Monitoring of pending items, following up on pending applications
• Deputy for opening and distributing mail
• Upload of bank payments

Requirements

• Commercial or equivalent training
• Good PC user skills (MS Office)
• Customer-oriented way of working
• Proficient German and good French skills in speaking and writing
• Team player, reliable, committed

Have we aroused your interest?
Then we look forward to your online application or simply contact us in an uncomplicated manner via telephone or e-mail.