Customer Service Clerk

• Zürich • Permanent • 100% • Customer Service/Call Center Tasks • Management of contract portfolio (credit and leasing) • Customer inquiries in writing and by telephone (balance statements, account statements, payment slips etc.) • Contract expiration (letters and invoices) • Creation and dispatch of residual value or balance invoices to brand representatives • Monitoring and collection of outstanding amounts for residual values, residual value extensions, contract transfers, reminder fees • Processing of partial and total damage, insurance assignments • Mutations of customer and vehicle data, payment methods such as LSV • Administration of repayments to customers • Administration of contract reassignments • Receipt of telephone and written credit and leasing inquiries including residual value extensions • Calculation of leasing offers • Telephone consultation of customers and brand representatives • Creditworthiness check of leasing and credit applications (obtaining HR extracts, debt enforcement extracts, salary statements, obtaining all information for the creation of a budget) • Making decisions within the framework of the granted competencies • Creation and dispatch of financing contracts • Monitoring of pending items, following up on pending applications • Deputy for opening and distributing mail • Upload of bank payments Requirements • Commercial or equivalent training • Good PC user skills (MS Office) • Customer-oriented way of working • Proficient German and good French skills in speaking and writing • Team player, reliable, committed Have we aroused your interest? Then we look forward to your online application or simply contact us in an uncomplicated manner via telephone or e-mail.