Customer Advisor Special Services (m/w/d) 80 - 100%

Is it also your motto that there is no second chance for a good first impression? And do you also understand "Customer Care" not just as pure consultation of our customers, but also as the unique opportunity to expand and maintain the customer relationship? The Direct, Digital & Customer Care area is an important sales channel of Zurich Schweiz and ensures through telephone and digital advisory and sales solutions that our customers receive the best protection in every life situation. As a Special Service Advisor in Special Services, you process inquiries from international customers, partners and existing customers on the phone, answer written correspondence reliably and convey to the customers the feeling of being in good hands with you. Our ambition is to lead the customer- and technology-driven transformation in the Swiss insurance market. Do you want to become part of this journey? Then this could be your next career step. What you do You process incoming customer inquiries and concerns (in writing and by telephone) You are responsible for high-quality processing of cancellations and terminations You participate in complaint management and support your colleagues professionally You provide competent information for customer inquiries and ensure high-quality processing of written customer correspondence You undertake offline activities such as administrative and organizational tasks What you bring Successfully completed commercial training, ideally in the insurance or finance industry Interest and joy in advising as well as in telephone and written customer contact Quick comprehension for the confident use of IT applications and processes Excellent communication skills and strong customer orientation Stylistically confident German as well as French and Italian in spoken and written form, any further language as well as English are an advantage Additional information Part-time or full-time: 80-100% Work location: Zürich, Oerlikon Hybrid working: up to 40% We look forward to your online application – even without a cover letter. You are welcome to convince us of your motivation during a personal meeting. Who we are Zurich is a strong brand – more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and to protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting continuing education opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity and team orientation. At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust and help them to reach their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture. Information for recruitment agencies Zürich does not accept unsolicited applications from recruitment agencies for this position. Therefore, recruitment agencies please do not submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.