Organizational and language talent in Claims SOS 24/7 (m/f/d)

Welcome to your future! Colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! Organizational and language talent in Claims SOS 24/7 (m/f/d) 137343 | 80 - 100% | Oerlikon, Zürich | Hybrid Does the thought of supporting people in emergency situations quickly and competently motivate you? Have you always wanted to use your language skills in a targeted way in an international environment? In this role, you will strengthen the Claims business unit in the SOS Claims Assistance department at Zurich Schweiz and make an important contribution to our common success. You advise our insured parties on immediate measures and organize, for example, breakdown assistance abroad or the repatriation of passenger cars and occupants after accidents abroad. In doing so, you look after customers from all over Switzerland, use German, English, French and Italian daily, and together with your multicultural team, help to ensure that our insured parties are supported in the best possible way around the clock. What awaits you * You receive calls from insured parties, partners and internal departments in several languages and are their first contact person in emergencies. * You organize immediate measures and coordinate medical services, breakdown assistance as well as the return transport of passenger cars and occupants domestically and abroad. * You process property and liability insurance cases and ensure that all steps are handled efficiently and in a customer-oriented manner. * You work closely with international service partners and service providers and ensure smooth cooperation. * You are responsible for the administrative processing of claims, including claim payments, correspondence and the further processing of follow-up orders in our systems and support the Motor Vehicle Claims team if required. What distinguishes you * Completed vocational training and/or professional experience in a comparable activity in customer service * Good MS Office skills * Quick comprehension, high customer, service and solution orientation * Flexibility in duty planning (24/7 incl. weekends) * Very good German skills (incl. Swiss German) and Italian skills as well as good French and English skills. Good to know Part-time or full-time: 80 - 100% Place of work: [Oerlikon, Zürich](< >) Start of position: immediately or by arrangement Travel activity: None Hybrid working: up to 40% Everything regarding your application You can apply directly to us online in a first step - for this you only need your CV. Further information on the application process can be found [here](< >). We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: Meaningful feedback is based on personal exchange. We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated. Do you have any questions? Eleni, Talent Acquisition Consultant, is at your disposal at. j4id10419887a j4it1040a j4iy26a