Customer Service Team Lead (a), 80%-100%

What awaits you * You are responsible for a team of 7-10 people and lead and develop the employees in an appreciative, motivating, and goal-oriented manner. * Team building and stabilization are your responsibility. You create an environment in which all employees feel comfortable and can give their best. * The training and instruction of the team members is your responsibility. You plan, design, and accompany this process. * You assume responsibility for a professional customer service and ensure that your team provides optimal service. * You plan the capacities as well as the use of resources efficiently and ensure smooth operations in day-to-day business. * Together with your team, you achieve the defined goals and thus contribute significantly to the success of the entire organization. * If necessary, you work in day-to-day business and act as a role model; in particular, controls as well as complex cases are part of your area of responsibility. * You lead projects and working groups in a goal-oriented manner and actively contribute your expertise to the further development of business processes. What you bring * You have several years of professional experience from a service-oriented environment and possess sound specialist knowledge in social insurance. * You have already gained leadership experience and lead employees with joy, in a structured and goal-oriented manner. * You command fluent and stylistically confident German in speaking and writing and bring French language skills at level B2. Good English and Italian skills are an advantage. * You are a reflective personality with a structured way of thinking and acting. * You enjoy project work and are characterized by entrepreneurial thinking and acting. Why us * Modern, bright offices near the Zürich Oerlikon station - get a [first impression](< >). * Opportunity to work in a home office * Participation in process optimizations and in projects * Working environment with a pronounced team culture and numerous opportunities for further development * Discover all [your advantages](< >) here. Which salary awaits you (gross, basis 100-percent workload) With our salary bands, we focus on fairness, justice, and transparency: In this position, you can expect a salary of 106'525 to 133'156 Franken per year. Submit your dossier for the advertised position directly via our application tool. We look forward to your documents! j4id10419615a j4it1040a j4iy26a