Customer Relationship Manager

Our client is a market leader in the Swiss energy and mobility sector. We are looking for a high-performing personality for the Zurich location who combines sales drive with excellent service. • Professional advice and acquisition of corporate customers within a specific card portfolio. • Ensuring 2nd-level support for private customers in cooperation with external service partners. • Holistic sales process from the preparation of offers to the successful conclusion of contracts. • Central contact person for all customer concerns and coordination of problem solutions. • Continuous analysis of the customer base to identify cross-selling and retention potential. • Planning and operational implementation of campaigns for the recovery of inactive customer contacts. • Monitoring of external partner services to ensure the specified quality standards. Qualifications • 3+ years of experience in a comparable role in sales support or customer service. • Degree as Verkaufsfachmann/-frau (FA), Marketingfachmann/-frau or comparable higher vocational training. • Language profile: German (fluent) and French (very good/essential) for daily contact; Italian is a bonus. • High-performing character with a proactive, independent, and solution-oriented way of working. • Enjoyment of working in a team and a high degree of service mentality. • Confident user of common IT tools (M365) and CRM systems.