Customer Advisor M-Infoline (Focus on Telephony)

The M-Infoline is the central contact point for concerns of Migros customers. The top priority is customer satisfaction. With our claim to the highest quality and performance in customer care, the M-Infoline contributes significantly to the company's success. What you move * Competent and service-oriented receipt and processing of telephone customer inquiries, as well as support in the written area (mail, chat, WhatsApp) in German and French * Processing and independent clarification as well as finding solutions for customer inquiries with specialist departments on the diverse topics of the Migros world * Professional and solution-oriented support of customers in the event of complaints, in order to clarify their concerns quickly and satisfactorily * various administrative activities What you bring * Education: Completed vocational training (EFZ) * Specialization: completed vocational training, business school or Matura * Professional experience: several years of professional experience in a call center or in another service-oriented area * Willingness to work on Saturdays (1-2 times per month) * Fluent oral expression in German and French * Teamwork skills and open communication * High resilience, as well as an efficient way of working * German (B2) * French (C1) What we offer you * Central place of work: Central place of work in the city of Zürich (Limmatplatz or near Hardbrücke) * Occupational pension scheme: Above-average benefits and three different savings plans suited to the individual life situation * Social benefits: Attractive employment conditions with very good social benefits * Cumulus points: Additional Cumulus points in all Migros branches and various subsidiaries * Klubschule Migros: Generous financial participation in courses at the Migros Klubschule * Leisure and cultural offers: As main sponsor at runs and events, Migros offers employees limited places at half price. Recruitment process * Submit application documents * Pre-selection of applications * Interview with HR & specialist department * Writing/grammar test * Technical interview * Offer & contract issuance (Digital) Contact Frau Bélise Useguwe Talent Acquisition Partner No suitable jobs? Set up a search subscription to receive suitable job offers conveniently by e-mail. [Create job subscription](< >) j4id10399244a j4it0938a j4iy26a