Sales Executive (f/m)

Coming home to the Baur au Lac - where you experience a unique combination of hospitality and encounters at eye level. Our multicultural diversity is our strength, and our team is characterised by exceptional empathy and attention to detail.

As a passionate family business, we are committed to creating Baur au Lac moments for ourselves and our guests and exceeding expectations. We see ourselves as a talent factory that promotes personal development and creates an atmosphere in which everyone can develop individually.

As "passionate hosts and hostesses", we live appreciation and cordiality, which make our hotel unique. We endeavour to preserve the tradition and modernity of the Baur au Lac while at the same time shaping our future.

It's all about people!

We are looking for a motivated, dedicated, and warm personality to support the Director of Sales & Revenue in the position of Sales Executive (f/m).

Sales Executive (f/m) #

Get to know the special spirit of Baur au Lac and become a member of our team. ####

That's why you love this work: ##

General

Support the Director of Sales & Revenue in implementing commercial strategies
Work closely with Reservations & Revenue, Marketing, Front Office, and Food & Beverage teams
Assist with sales projects, budgeting, forecasting, and market planning
Market Development & Sales

Represent Baur au Lac in sales activities with warmth, professionalism, and authenticity
Manage assigned source markets and customer segments while identifying new business opportunities in the Corporate, Leisure, and Luxury Travel sectors
Develop new client relationships and maintain existing accounts
Proactively engage clients through sales calls, meetings, site visits, and networking activities
Participate in market visits and industry events
Monitor trends and developments within the luxury travel segment
Utilize market data, insights, and commercial tools to support sales initiatives
Client Relations, Travel & Events

Organize and support site inspections, FAM trips, and client events
Prepare for and participate in trade shows, roadshows, and sales missions
Support and further develop virtual training sessions and webinars
Ensure a strong and consistent market presence
Sales Administration & Commercial Support

Handle and follow up on sales inquiries
Support the RFP process and prepare proposals, contracts, and related documentation
Maintain accurate records in Protel and CRM systems, and prepare reports and market analyses
Ensure efficient administration and documentation of sales activities and client interactions

That's why this job is right for you: ##

Education and Experience:

• Degree in Hotel Management, Business Administration, Marketing, Tourism, or a related field
• Ideally, at least two years of professional experience in luxury hospitality, sales, reservations, or luxury retail
• Strong understanding of the luxury travel industry and a passion for delivering exceptional service
• Excellent written and spoken German and English skills (mandatory)
• Additional language skills are an advantage

Skills & Personal Attributes

• Curious mindset and eagerness to learn
• Warm, trustworthy, and customer-oriented personality
• Natural ability to connect with people
• Long-term and strategic way of thinking
• Strong relationship-building and networking skills combined with commercial awareness
• Excellent verbal and written communication skills
• High level of organization with strong attention to detail

Additional Knowledge

• Proficient in Microsoft Office, particularly Excel, PowerPoint, and Outlook
• Experience with or basic knowledge of AI tools, CRM systems, and hotel PMS solutions (such as Protel, Opera, or similar platforms) is an advantage