Teamlead Professional Onsite Support (m/f/d)

Ref. no.:  CH01344 Employment type:  Full-time Contract type:  Permanent contract WHAT WE ARE LOOKING FOR YOU WHAT WE ARE LOOKING FOR YOU In this role, you are part of our IT organization and take on technical leadership in the area of Onsite Support. You ensure high-performance, efficient, and customer-oriented service delivery across multiple locations (3-15 locations) and work closely with internal interfaces, external partners, and the responsible managers. Your tasks include: • Technical leadership, support, and further development of employees within the area of responsibility • Ensuring demand-oriented structural and procedural organization in Onsite Support • Controlling and further development of service processes, standards, and operational workflows • Responsibility for the corporate culture and communication of professionally necessary organizational content within the area of responsibility • Support with reporting, provision of key figures, and personnel planning • Coordination and prioritization of projects and operational requirements  • Participation in the further development of processes, standards, and automation in the support environment WHAT YOU SHOULD BRING • Completed vocational training in the IT sector or comparable qualification • Several years of relevant professional experience in an enterprise environment, ideally in the area of Onsite Support or Workspace Services • Experience in a technical leadership role or in the coordination of employees • Good understanding of client management, software distribution, Active Directory, and user management • Experience in dealing with ITSM processes, KPI management, and service-oriented operating models • Ideally experience with Cloud Client Management, project management, and working in matrix organizations • High social competence, assertiveness, and teamwork skills • Very good German and English skills in spoken and written form WHAT WE OFFER YOU • A dynamic working environment with exciting projects • Flexible working hours (flexitime and trust-based working hours) • Very good social benefits and an above-mandatory pension fund • Employee benefits of a large corporation, employee share purchase program • Promotion of demand-oriented further training • Staff restaurant as well as external catering and shopping opportunities nearby • Individual internal as well as external personnel development measures in cooperation with our Rheinmetall-Academy • Workplace a few minutes' walk from the Zürich-Oerlikon station   We need your consent to load the YouTube service! ### In order to play YouTube videos, a connection to YouTube must be established. This will also entail data processing and cookie usage by YouTube/Google (possibly also out of the USA). By clicking "Accept", you consent to this data processing and the placing of YouTube cookies on your terminal device. Your selection will be saved for future visits to this website. You may find further information under "More" and in our Data Protection Information. MoreAccept