ICT Governance and Service Manager 100%

ICT Governance and Service Manager 100% #

Welcome to the fascinating world of taxes! Together with the municipal tax offices, the cantonal tax office collects taxes for the Confederation, the Canton, and the municipalities. We support private individuals and companies throughout the entire tax collection process. For this purpose, around 800 qualified employees are engaged at the location in Zürich Altstetten.

In the Digital Services department, we ensure that our IT services meet the high requirements of a modern tax office. As an ICT Governance and Service Manager, you will take on a key position in this newly created role between internal IT, the Amt für Informatik (AFI), our software suppliers, and the municipal tax offices - with a strategic view, proximity to operational processes, and a lot of personal intuition. Our services support over 2'500 municipal and cantonal employees daily, as well as over one million private individuals and companies annually with their tax declarations.

Your responsibility ###

• In this key position, you are responsible for all aspects of the ICT governance of the cantonal tax office.
• You translate the requirements of the Canton, the AFI, the OECD, and other bodies into proportionate and practical solutions.
• Where possible, you influence the design of the requirements made to us.
• You take the lead during audits of our IT.
• You create specifications for our suppliers, define the cooperation models, and lay the foundations for successful service delivery.
• You plan and control future performance requirements and bring new requirements into the change process in a structured manner.
• You further develop IT Service Management and anchor it in the IT governance system using guidelines, process roles, control metrics, etc.

Your profile ###

• You have several years of experience in IT governance; ideally using the governance and service management frameworks COBIT and ITIL.
• You hold a university degree in the field of computer science, business administration, management, or a comparable field.
• You know how to bring different interests together, mediate in a solution-oriented manner, and exert influence - both on an operational and a strategic level.
• A structured, independent, and proactive way of working with a good sense for your interlocutor distinguishes you as much as a high sense of quality and responsibility.
• Very good written and spoken German skills are required.

Our offer ###

• An exciting interface and key function
• Meaningful activity in the Zürich tax system
• An outstanding range of continuing education and the time to use it.
• Flexible working hours and the possibility to increase your holidays using the flextime balance.
• Excellent connections to all means of transport.

Interested? ###

Then apply now - we look forward to getting to know you. Please note that we only process applications that are received via our online tool.

For further information about the position, Simon Berger (Teamleiter Change) is available at Tel.-No.: +41 43 257 41 77.

For questions about the application process, Kevin Mauchle (Recruiting Specialist) will assist you at Tel.-No.: +41 43 257 60 43.

Your new environment: Working at the Steueramt