Customer Service Advisor (temporary 12 months) 80-100%

Work location: Zurich region or nationwide in home office (Remote Work), part-time from 80% possible Due to training in the first two months, 100% is mandatory. Do you love inspiring customers with excellent service and processing their concerns professionally, solution-oriented and with passion? Then you are exactly right at Swisscard! YOUR TASKS • You are the first point of contact for our customers together with your team. • You professionally and with pleasure answer telephone customer inquiries regarding invoices, payments, fees and mobile payment solutions such as Apple Pay, Samsung Pay. • You actively recognize customer needs and demonstrate suitable additional services with added value (up- and cross-selling) • Your work assignments are planned flexibly between Monday to Sunday from 07:00 to 23:00, whereby you can work from home YOUR PROFILE • You bring experience in customer service / Contact Center and feel comfortable in a dynamic, service-oriented environment. • You communicate confidently and professionally in German and French and understand Swiss German very well. Italian or English are a plus. • You approach our customers empathically, recognize their needs and find suitable solutions even in demanding situations. • You maintain an overview even with several simultaneous inquiries and work confidently in a technically demanding environment. For the operation of our systems, you require at least basic English skills. • You appreciate flexible working hours and are prepared to work in shift operation between 07.00 and 23.00. Read more about our benefits here. We look forward to your application! For this position, we only consider direct applications.