Business Analyst FM Business Solutions CH

Business Analyst FM Business Solutions CH Business Analyst FM Business Solutions CH 80-100% Work location Zürich-Altstetten Workload 80-100% Start date per sofort or by arrangement Is this you? We are looking for a tech-savvy, structured personality who ensures the smooth operation and further development of our order management system (FMS@ISS) in a dynamic and well-coordinated team. In this role, you operate and optimize a system with more than 200 customers from various industries, thereby supporting the smooth processing of over 300,000 orders per year by our operational units. You are the backbone, an important contact person for our internal stakeholders, and ensure that processes run reliably and continue to grow. What awaits you Customer implementation: You implement new customers and coordinate data transfer as well as process configuration up to productive handover. Customer further development: You drive the further development of existing customer solutions, identify optimization potential, and implement adjustments. Function implementation: You implement new functions for existing customers and ensure functional coordination with all parties involved. Functional support: You provide functional support to internal stakeholders in the above-mentioned business cases and act as a competent contact person. 2nd-Level Support: You take over 2nd Level Support (approx. 1 day per week) and act as an interface between local 1st Level, 3rd Level of the ISS Group, and application providers. Release & Quality Management: You participate in the further development of the FMS@ISS-Blueprint and carry out testing and quality assurance for application releases. Documentation & Training: You support the creation of end-user documentation and provide practical training to FMS@ISS end-users. What you bring with you Education: University degree (BSc) or a degree from a higher technical college (HF) in Business Informatics, Business Administration, Facility Management, or comparable Professional experience: 2–3 years of professional experience are mandatory; initial experience in a comparable function is an advantage Language skills: German and English business fluent, both orally and in writing; French is an advantage IT skills: Proficient use of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage Professional competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage Methodological competence: Strong analytical skills, structured and goal-oriented way of working, as well as high diligence and good time management Social competence: Teamwork skills, communicative strength, independent way of working, perseverance, willingness to take responsibility, and flexibility What we offer you Wide range of internal development opportunities 16 weeks maternity leave Employee celebrations and appreciation programs Attractive own ISS Schweiz pension fund Favorable mobile subscriptions from Swisscom for the whole family Staff offer platform with attractive discounts and special conditions Ready for us? We are for you. Every day at ISS Schweiz, we work to ensure that offices, laboratories, airports, production plants, railway stations, schools, and hospitals function and are livable. Our more than 14,000 employees create living spaces throughout Switzerland in which more than a million people feel comfortable and can thrive every day. ISS stands for innovation, service quality, and customer proximity. As a market leader, we offer secure jobs, diverse development perspectives, and a corporate culture characterized by appreciation, lived occupational safety, and responsibility – visible in five programs, over 200 training and further education opportunities, and the consistent use of sustainable products and solutions. About us Employee stories Dear recruitment service providers: For this position, we only consider direct applications. Thank you. Please note: We are happy to accept applications by post, but documents will not be returned. Your contact Matthew Davies Talent Acquisition Specialist Telephone: +41 58 787 80 21 Apply now jpid18d9a2ejm jit0729jm jiy26jm