2nd Level IT Supporter Cloud / M365 (m/f) 80-100%

Today 8004 Zürich (Hybrid) IT Support • Permanent position Hybrid Salary range 70'000 - 90'000 CHF 01 Future Employer ## Our partner, a leading Cloud and IT service provider in Switzerland, is looking for a 2nd Level IT Supporter Cloud / M365 (m/f) to strengthen the IT team. Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to meeting you! Please note that incomplete application documents cannot be considered. 02 Your Task ## In this role, you will work in the modern Service Desk of our partner. The Service Desk provides expert technical support to the IT departments of partner customers at the 2nd level. Your main tasks are as follows: • 2nd Level Support: You manage the 2nd level support for the entire IT service portfolio, including M365, Azure, and Citrix, thereby ensuring smooth operations. • Incident and Service Management: You receive incidents and service requests and process them reliably and to the full satisfaction of customers within the agreed SLA times (via ticketing system and/or telephone). • Coordination of Complex Disruptions: You coordinate across teams with the System Engineers to resolve disruptions and requests that cannot be resolved in the Service Desk. • Knowledge Management: You create and maintain knowledge base articles and instructions to secure and expand the collective knowledge within the team. • Process and Service Improvement: You actively contribute to the further development of IT support processes and contribute to the continuous increase in customer satisfaction. 03 Benefits ## • Participation in external further training • Flexible working hours • Progressive employment conditions • Guaranteed hybrid or home office work • Good public transport connections • Career and advancement opportunities • Modern workplace • Structured and accompanied onboarding 04 Your Profile ## • Experience and Education: You have already gained several years of professional experience, ideally at an IT service provider, or you have completed IT training. Career starters with an EFZ as an IT specialist in the field of system technology or platform development are also very welcome! • Passion for IT: You are enthusiastic about IT topics and applications and bring a high willingness to learn. • Microsoft Competence: You are familiar with the Microsoft product range, including M365, Windows 11, Server, and Azure. Knowledge in other areas such as Citrix and network technologies is an advantage. • Customer Orientation: You are characterized by high customer orientation, maintaining an overview and a cool head even in stressful situations. • Language Skills: Your very good German and good English skills round off your profile and enable effective communication in an international environment. • Driver's License: You possess a category B driver's license. Are you enthusiastic about IT and want to constantly develop yourself? Our partner is happy to support you in this and offers you exciting career paths, e.g., towards System Engineer. 05 Things to Know ## • Exciting Projects: Challenging and varied projects. • Expertise: Access to concentrated know-how and comprehensive expertise. • Working Environment: Centrally located workplace with state-of-the-art equipment. • Employment Conditions: Above-average conditions and employment terms. • Further Training: Continuous promotion through internal and external training. • Stability and Growth: Working in a growing and stable company. • Onboarding: Structured onboarding for a successful start.