Technical After-Sales Service Specialist PV

Technical After-Sales Service Specialist PV (a) Company Description Are you technically savvy, think in a solution-oriented manner, and enjoy supporting others with technical challenges? Why this role should be your next step: ? You work with the latest energy and PV technologies ? You continuously get to know new products and systems ? You receive a lot of personal responsibility and scope for design ? You are developed step by step into a technical specialist ? You work in an industry with a real future Job Description You are the first point of contact for installers regarding technical questions You support partners by telephone, via e-mail, or via remote support during commissioning and malfunctions You analyze technical problems and decide when a case must be escalated to the manufacturer or the 2nd-level support You record and track support tickets until a solution is found You support the sales team with technical queries You occasionally accompany customer and partner assignments on-site in German-speaking Switzerland You work closely with manufacturers, installation partners, and internal teams You document technical cases and contribute to continuously improving support processes Desired Profile Technical basic training EFZ (e.g., electrical installer, automation technician or similar) Enjoyment of technology and troubleshooting Interest in IT topics and digital tools Independent and solution-oriented way of working Advantageous: Experience with photovoltaics, e-charging stations, heat pumps or similar jpid0301f50jm jit0729jm jiy26jm