Customer Service and Administration Specialist, 100 %

We are looking for a new team member starting 01 November 2026 or by arrangement. Tasks ## • Managing the customer reception and telephone switchboard as well as processing customer inquiries • Ensuring administrative processes in the products of the LBZ, including data maintenance, numerous telephone clarifications, management of individual functional mailboxes, telephone information, and cooperation with internal and external stakeholders. • Deputizing for personnel service planning in the Customer Service & Administration department • Support in business and administrative matters to ensure efficient workflows and sound decision-making bases • Tasks regarding infrastructural matters such as room management and room provision Additional responsibility • Training and supervision of one to two apprentices in the role of vocational trainer • Deputizing for the safety officer Profile ## • Completed vocational training with a Federal Diploma of Vocational Education and Training (EFZ) and a Federal Diploma of Higher Education (e.g., project management, process management, quality management, organization management) • Vocational trainer course (commercial occupations) or willingness to complete it • Several years of experience in customer service and administration • Very good MS Office skills and high IT affinity • Independent, structured, and reliable way of working • Strong service orientation and enjoyment of customer contact • Willingness and enjoyment in accompanying apprentices • Physical resilience as well as a hands-on mentality • Flexibility as well as willingness to actively take on practical and organizational tasks We offer ## A challenging, varied, and meaningful activity that you will help shape in an exciting, committed, and motivated working environment. Our employees benefit from attractive employment conditions and a centrally located workplace in the heart of Zürich. Apply Apply About us ## With around 2400 employees, the Social Department of the City of Zürich works daily for a social Zürich. We are there for everyone and support children, young people, and adults in different life situations. We make an important contribution to social cohesion. And we contribute to a high quality of life in the neighborhoods. The Career Center of the City of Zürich (LBZ) - a service department of the Social Department - with its around 120 employees is one of the largest competence centers for vocational and career questions in Switzerland. We inform, advise, and accompany in the career choice process, in education and further training questions, or in professional reorientation. Municipal scholarships complete the offer and help in the realization of educational projects. Interested? ## Are you committed and like to shape your working environment? Would you like to contribute to a motivated team? Then send us your complete documents including a cover letter via the application link. Applications by post, e-mail, or through recruitment agencies cannot be considered. Luisa Queiros Oliveira, Head of Customer Service & Administration, will be happy to answer your questions about the position via e-mail luisa.queirosoliveira@zuerich.ch (absent 24 August - 14 September 2026). Information about the application process is provided by Mélisande Brechbühl, Senior Recruiter, at +41 44 412 61 31. Become part of the Social Department and help move Zürich forward! Reference No.: 50903 Work for the City ## Work for the City Employment conditions About us Further