Head of Patient Administration and Coordination for Medical Oncology and Hematology 80-100%

The Clinic for Medical Oncology and Hematology (MOH) cares for patients with cancer and blood diseases. So that they can concentrate on their treatment, a reliable administration is needed in the background. As Head of Patient Administration and Coordination, you will lead a team of around 15 employees in scheduling (appointment and treatment planning) and the administrative secretariat. You report directly to the medical service of the MOH and ensure that appointments, processes, and information between doctors, nursing, and administration interlock reliably. The Universitätsspital Zürich is one of the largest hospitals in Switzerland. Our over 8'600 employees and around 700 trainees are committed every day to the well-being of our patients. ###

Your main tasks

• Technical and personnel leadership of the approximately 15-member team of scheduling and administrative secretariat
• Responsibility for efficient appointment and resource planning that reliably takes medical priorities into account
• Design and standardization of administrative processes as well as further development of medical-administrative interfaces
• Central contact person for the medical service and nursing in all administrative matters of scheduling and the administrative secretariat
• Management of projects for digitalization and process optimization
• Promotion and development of employees with a view to high service quality

Your profile

• Completed training as a Medical Practice Coordinator / Medical Practice Coordinator (MPK), certified nursing professional HF/FH or comparable medical training, ideally supplemented by business administration or leadership-specific further training
• Several years of leadership experience in a larger medical practice, an outpatient clinic or a comparable medical organizational unit
• Good knowledge of medical processes, especially in patient administration, appointment scheduling and the coordination of complex treatment processes
• Enjoyment in leading and developing a team and improving processes together
• Structured, pragmatic and solution-oriented way of working with a sense for efficient processes
• Strong communication skills, assertiveness and enjoyment of interprofessional cooperation

Our benefits

• Targeted promotion of your leadership and specialist competencies
• Five weeks of vacation and attractive social benefits
• Discounts in the staff restaurant, public transport and other offers
• Workplace in the center of Zürich, easily accessible by public transport

We look forward to your application

Rahel Aggeler
Recruiting

About the USZ

Das Universitätsspital Zürich ist eines der grössten Spitäler in der Schweiz. Unsere über 8'600 Mitarbeitenden und rund 700 Auszubildende setzen sich täglich für das Wohl unserer Patient:innen ein.