2nd Level Supporter (m/f/d) 80-100%

Today

8051 Zürich

IT System Engineering

• Permanent position

Office

Salary band

75'000 - 90'000 CHF

01

Future employer ##

The yellowshark AG is your reliable partner for specialized personnel services. With a clear focus on quality and individual solutions, we bring qualified specialists and companies together in a tailor-made manner. Our aim is to exceed both the needs and the expectations of our customers and candidates.

02

Your task ##

• First point of contact for customer inquiries, complaints, administration and processing of assigned inquiries via e-mail, telephone, chat or ticket system
• Independent processing of assigned 2nd-level inquiries via e-mail, telephone, chat or ticket system
• Recording and documentation of customer inquiries, problems and solutions in the ticket system
• Verification of web and mail services
• Management and maintenance of customer data and accounts
• Communication with employees, customers and manufacturers according to process specifications
• Further development of support processes as well as optimization of internal processes
• Coordination and planning of corresponding tickets and follow-up orders to relevant departments or third-party providers while maintaining a complete problem description
• Participation in workshops as well as development of internal training materials
• Participation in project work in the team

03

Benefits ##

• Participation in external further training
• Career and advancement opportunities
• At least 5 weeks vacation
• Modern workplace
• Regular team-building measures and company events
• Structured and accompanied onboarding
• Responsible activities

04

Your profile ##

• Completed apprenticeship as an IT specialist for system engineering, ICT supporter or business information specialist
• Experience in escalation and problem management is an advantage
• Sound knowledge of relevant IT systems and applications
• Deep understanding of products and services
• Experience in error analysis and problem solving
• Familiarity with common hardware and software
• Knowledge of all support processes, especially the possibilities of use and limits of cloud and dedicated servers
• Experience with domains, e-mail systems (incl. SPF, DKIM and DMARC), customer platforms, DNS, CMS, protocols, FTP, WBK, SSL and Plesk
• Linux knowledge, especially:
• Cross-server data migrations
• Evaluation of complex log files
• Data recoveries
• PHP and MySQL knowledge, especially:
• Basics of PHP and MySQL
• Understanding of the structure of a PHP application
• Interpretation of PHP error messages
• Basic knowledge of HTML and CSS
• JavaScript knowledge, especially interpreting error messages
• Certification as a Plesk Obsidian Professional
• Proficient German and English skills as well as French at level DELF B2 / DFP Affaires B2

05

Interesting facts ##

• Interesting and challenging activities in a motivated team
• Development-oriented, independent work
• Modern workplace with contemporary infrastructure
• Central place of work in Zürich-Seefeld
• Progressive employment conditions