Team Leader Central Parking & Access 80 - 100%

All open positions Within the Commercial business unit, the Mobility & Services department ensures the best connection and accessibility of the airport and a positive customer experience across all mobility offerings. As the Team Leader of the Central Parking & Access (ZPZ), you will lead and develop a motivated team and ensure the smooth operation of mobility, logistics, and access solutions. The focus is on the 7x24-hour operation of a modern operations center that is important for airport operations. Your job destination ## • Functional and personnel leadership of 16 employees • Ensuring high service quality across all ZPZ customer contact channels; responsibility for the operational control of daily business and guaranteeing smooth operational processes of the Central Parking & Access (ZPZ) during 7/24 • Participation in operational shift work (7/24) with a workload portion of approx. 40% • Reliable personnel deployment planning and proactive resource planning to ensure stable operation of the ZPZ • Creation and review of process documentation in connection with the customer interactions (on-site, intercom, telephone, and email) to be carried out by ZPZ employees, as well as operational tasks (control and maintenance work and support at 1st level) • Responsibility for compliance with processes, guidelines, and quality standards within the ZPZ • Implementation of suitable measures for the continuous improvement of service quality and efficiency Your skills in your luggage ## • Completed basic training with further training in leadership, hospitality, facility management, or a comparable field • Several years of leadership experience with pronounced leadership competencies • Motivating and assertive leadership personality, with organizational talent and excellent communication skills as well as high customer and team orientation • Experience in personnel planning and the control of an operational business, preferably with 7x24-hour operation • Very good German skills and good English skills (C1 level) Your benefits ## Arrive flexibly Free ZVV bonus pass, GA contribution, and parking possibilities Eat & shop affordably Up to 20% in shops and restaurants at the airport and 50% on Reka Lunch Card Space for your needs 5 weeks vacation, easy to buy 30 vacation days and possibilities for longer unpaid leave Celebrate together Generous service anniversary gifts from the first year and legendary employee events Work out & wind down Own free sports offerings from bootcamp to yoga. Discounted fitness subscription at the airport In case of emergency We cover NBU and KTG premiums, discount on collective insurance, and privately insured in the event of an accident Down-to-earth & familial We all use "Du" and live a positive and uncomplicated interaction with one another Soar professionally Financial and temporal support for further training, internal seminar and learning offerings (FZAG-Academy) A unique workplace Your workplace is located at the pulse of aviation. Together we ensure first-class infrastructure and smooth processes Show all benefits