Credit Operations Specialist (f|m|d) | 100% | Hybrid Working Model | Zurich

Company Description

Welcome to SMG Swiss Marketplace Group AG. SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with future-oriented products. We operate leading marketplaces in the areas of Real Estate, Automotive, General Marketplaces, as well as Finance & Insurance. Our actions are guided by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Support our great team at FinanceScout24, a successful FinTech startup specializing in the mediation of car insurance and personal loans. Our goal is to help people in Switzerland find the best financial products that perfectly match their needs. We offer our customers an extraordinary user experience, including exclusive offers and seamless connections to online partner websites such as AutoScout24. As a Credit Operations Specialist at FinanceScout24, you will play a decisive role in ensuring that our credit processes are handled reliably, efficiently, and in a customer-oriented manner. You will support the team in daily administrative operations, ensure clean documentation, and ensure that all relevant documents, data, and process steps are processed correctly. In doing so, you will work closely with internal teams as well as our partner banks and help enable a smooth processing of our customers' loan inquiries.What to expect

• You process incoming and outgoing mail, send documents to customers, and ensure that all documents are delivered reliably.
• You create and send confirmations, letters, and standardized customer correspondence, ensuring professional communication.
• You record and maintain customer data and transactions in our systems and ensure high data quality.
• You support the administrative processing of loan applications, particularly in document management, filing, and archiving.
• You work closely with our partner banks, coordinate administrative process steps, and ensure that open points are reliably followed up.
• You prepare payouts according to our process specifications, ensure compliance with internal specifications, including the applicable KKGR guidelines, and support controls and plausibility checks within the framework of the credit granting processes.

Qualifications

What you bring

• Ideally, you bring experience in the area of credit, for example in credit processing, credit administration, credit business, or a similar function.
• You are a strong communicator, persuasive, and maintain a professional appearance towards customers, internal teams, and partner banks.
• You have a strong performance and solution orientation and do everything possible to efficiently clarify open points and successfully complete dossiers.
• You possess negotiation skills, tenacity, and perseverance, especially when it comes to requesting information, following up on feedback, and driving processes forward.
• You are motivated, goal-oriented, and enjoy innovative, digital products and efficient processes.
• You are confident in using digital tools and quickly familiarize yourself with new systems and process landscapes.
• You have excellent German and English skills in speaking and writing. French, Italian, or other languages are a plus.

Additional Information

What we offer you

• 6 weeks of vacation (with the possibility to buy up to 10 additional days)
• 40-hour week
• 18 weeks of maternity leave and 6 weeks of paternity leave. Also applies to adoption.
• Flexible working models (Work-Life-Balance is very important to us)
• Access to platforms for mental health, well-being, and counseling
• Half-fare subscription for public transport and 1st class travel by train between the SMG locations in Switzerland

Application Process We consider the hiring process to be a mutual exchange in which both sides get to know each other. This is what awaits you:

• Video interview with the responsible manager (60 min.)
• Case study (60 min.) on-site in Zurich

#LI-Hybrid

About Us The SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with future-oriented products. SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), Automobiles (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), as well as Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer / Note for Agencies
SMG Swiss Marketplace Group AG works primarily directly with applicants. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have expressly requested their support for specific positions. All submissions without a prior request from our Talent Acquisition Team will neither be considered nor confirmed. We thank the recruitment agencies for their understanding and their cooperation in complying with this policy.