Premium & Banking Customer Advisor

• 07 septembre 2026
• 80 - 100%
• Indefinite duration
• German (Fluent), French (Fluent), English (Fluent)
• 8810 Zürich

We are a leading company in Switzerland in the field of credit cards, offering our customers simple, secure and smart payments. Everywhere and at any time. We manage more than 1.5 million credit cards and are the only provider in Switzerland to offer the main card brands - American Express, Mastercard and Visa - in a single hand.

Premium & Banking Customer Advisor #

Workplace: Zurich region & teleworking, part-time from 80% possible

Are you passionate about excellent service and do you navigate confidently in a demanding customer environment? As a Premium & Banking Customer Advisor, you personally, professionally and in several languages accompany our Premium and Banking customers. Thanks to your sensitivity to customer needs, you create trust, strengthen customer relationships and contribute to a first-class customer experience.

YOUR TASKS

• You accompany our Premium and Banking customers by telephone and in writing in German, French and English, offering them service of the highest quality.
• You autonomously manage demanding customer requests, from the inquiry to the solution, ensuring long-term follow-up.
• You advise our customers competently on our Premium products, identify additional needs and create perceptible added value through your personalized advice.
• You coordinate customer requests with internal services and external partners, guaranteeing efficient and professional processing.
• You contribute your ideas to continuously improve service quality, customer satisfaction and customer experience.

YOUR PROFILE

• You communicate with confidence and professionalism both orally and in writing in German, French and English; knowledge of Italian is an asset.
• You have a completed commercial training or equivalent as well as experience in advisory or personal customer follow-up - for example in finance, hospitality, premium retail or a comparable service-oriented environment.
• You distinguish yourself through a strong service and customer orientation as well as a high level of qualitative requirement.
• You adopt a professional, empathetic and solution-oriented attitude, while maintaining an overview even in demanding situations.
• You work autonomously, structured and responsibly and enjoy building long-term customer relationships.

For this position, we only accept direct applications.

OUR OFFER

Swisscard offers you the freedom to bring your experience and to implement your ideas. In a fast-paced environment, we work continuously with you on your professional and personal development. We all use the informal 'tu' and practice a simple and direct approach. We rely on equal opportunities and a working environment where everyone feels valued in their diversity. You decide with your colleagues when you work in the office - as a modern employer, teleworking is a matter of course for us.

We offer more than a good salary: Swisscard AECS GmbH Benefits