Claims Assistance Clerk - French (m/f/d) 80 - 100%

Our Claims Assistance department fulfills an operational mandate in the settlement of claims in the field of travel protection insurance and roadside assistance. You are the direct contact person for our customers. Together with your colleagues, you specifically assess claims in the areas of roadside assistance, cancellation costs, and travel protection. What you do Active processing of travel claims and breakdown cases at home and abroad You process claims in a variety of languages within a team You have regular written and telephone customer contact You communicate with interfaces such as partners and travel agencies You support the underwriting and field service departments What you bring Commercial training (EFZ) or an equivalent qualification Several years of professional experience, ideally in the insurance, travel, or tourism industry Very good German skills and very good French skills; any additional foreign language such as English is of great advantage Quick comprehension, resilient and reliable High customer, service, and solution orientation Strong MS Office skills and affinity for dealing with IT systems Additional information Part-time or full-time: 80 - 100% Work location: Zürich, Oerlikon Hybrid working: up to 40% We look forward to your online application – even without a cover letter. You are welcome to convince us of your motivation during a personal meeting. Who we are Zurich is a strong brand – more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To provide daily performance, we offer our employees flexible working models and interesting continuing education opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterized by acceptance, diversity, and team orientation. At Zurich, we foster a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them reach their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture. Information for recruiters Zurich does not accept unsolicited applications from recruiters for this position. Therefore, recruiters please do not submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.