Customer Service Employee

Ref 2578801 | Date: 14 Sept 2026

Michael Page

As part of our Customer Service Team, you are the first point of contact for our customers. With your commitment and solution-oriented way of working, you ensure that requests are processed quickly, competently, and professionally and that our clientele is excellently cared for at all times.

Customer Service Employee (DE/FR)

Exciting opportunity at a Swiss SME

Job Description

• You handle customer inquiries by telephone as well as via the ticketing system in German, French and ideally also English.
• You competently support and advise our customers regarding our mobile, internet and data solutions.
• You recognize needs, find suitable solutions and ensure high customer satisfaction.
• You contribute valuable feedback from customer contact, thereby supporting the continuous development of our services and processes.
• You take on administrative tasks in the back office and work closely with various internal departments.

Profile

• Successfully completed commercial training, training in customer dialogue or a comparable qualification.
• Several years of experience in customer service or in a service-oriented function is an advantage.
• Strong customer orientation as well as enjoyment of daily contact with people.
• Very good German and French skills in spoken and written form, English skills are a plus.
• Willingness for occasional Saturday shifts (1-2 times per month for a half day) with corresponding compensatory time off during the week.

The Offer

Interested in this position as the next career step?
If yes, I look forward to receiving your application.

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