Customer Service Representative (Call) - German (m/f/d) 100%

As a leading Swiss e-commerce platform, with a team of over 4’000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink existing things. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. Our call center is the first point of contact for our customers. Every day we clarify delivery dates, record orders and advise on warranty and service cases. Customer orientation is not just a buzzword – we don't just want to satisfy our customers, but to truly inspire them. With a "pinch of charm" and genuine service spirit, you make every telephone call a positive experience. Your tasks • Comprehensive advice and full support of our customers – on the phone, with know-how and passion • Successful solution of customer concerns with negotiation skills, trust and a good portion of solution-oriented joy – including suitable recommendations • Processing of telephone inquiries regarding delivery dates, invoice questions as well as advice on warranty and return cases • Constant, professional customer care at a high level – day after day • Recording of orders as well as adjustment of orders, payment methods and customer data in the system Your skills • Completed training or initial experience in customer service, call center or retail – ideally in consumer electronics, telecommunications or in the field of white goods • Natural, confident appearance on the phone and in personal conversation – appropriate to the situation and sovereign • Flawless German skills in speech as well as understanding of Swiss German; good English skills • Flexibility regarding assignments and readiness for continuous training of three weeks at a 100% workload; enjoyment of the evening shift (10.00–19.00 Uhr) is a plus • Readiness to question "how it has always been done" and to suggest more efficient or effective solutions • Aligning actions and decisions with your own convictions – communicating honestly and maintaining genuine relationships Our offer • Values instead of blabla: Cooperative, innovative, piratical, independent, ambitious – we demand and live all five of these values. • Courageously think for yourself: We encourage everyone to think independently and actively. And we love it when you also think courageously, newly and differently. • Uncomplicated: We avoid the unnecessary and focus on what is important. From mastering challenges to celebrating our successes. • Flexibility instead of bending: In addition to home office possibilities, we enable you to have up to 8 weeks of workation. Additionally, every position is also possible at an 80% workload. • Fast growth: With us, you grow and develop continuously. And receive 2'000 EDU-points (one-time further education, please) per year for your further development, so that you do not stand still. • Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at corporate rates and other advantages. Diversity is our culture. To form the best team, we are open to people of every background. That means: With us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable.