Account Manager 100%

Account Manager 100% (gn) WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, and for the hybrid working world. Quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies. With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialized partners support customers in more than 20 countries – with a focus on the banking, insurance, and healthcare industries. YOUR TASKS Responsibility for the strategic support and expansion of defined accounts in the area of Business Process Services in Switzerland Building and further developing sustainable relationships with decision makers and relevant stakeholders at C-level Analysis of customer needs as well as development of suitable solution approaches and customer-specific value propositions Creation and implementation of account plans as well as active management of up- and cross-selling potentials Conducting business reviews, status meetings, and strategic customer discussions Coordination of contract renewals, change requests, as well as commercial topics in close cooperation with operations and service management Ensuring high customer satisfaction as well as contractually compliant service delivery Identification of optimization potentials regarding revenue, profitability, and service quality Maintanance of all customer-relevant information and activities in the CRM system Close cooperation with internal teams and various service lines YOUR PROFILE Completed studies in the field of business administration, business informatics, or a comparable further education Several years of experience in account management or sales of complex services, ideally in the outsourcing environment in the banking, insurance, or public administration sectors Demonstrable success in building and developing strategic customer relationships Confident appearance at management and C-level as well as strong communication and negotiation skills as well as an existing network to decision makers and stakeholders in the market. High customer and service orientation combined with entrepreneurial thinking Experience in dealing with KPIs, forecasts, business cases, and commercial metrics Structured, solution-oriented, and independent way of working Team-oriented personality with a strong networking mindset Very good German and English skills, French is an advantage Flawless criminal and debt enforcement register extract YOUR BENEFITS A future-oriented employer that drives the digitalization of the economy A dynamic environment in a company with global structures A central workplace in Zürich with the possibility of home office Participation in Reka-Checks as well as health prevention/ fitness subscription Subsidies for public transport subscriptions and free Business Halbtax-Abo Attractive employee discounts for many brands and products We actively advocate for equality and diversity. All qualified applicants will be considered regardless of gender, gender identity, age, origin, religion, sexual orientation, or disability. #LI-FC1 jpidab1248djm jit0624jm jiy26jm