IT Support & Service Delivery Lead 100% · Zürich · m/f/d

Technology under control. Customers in focus. Responsibility in everyday life. If you want to not only manage IT Support and Service Delivery but actively help shape them, and additionally want to contribute your strengths in a second area of expertise, we should get to know each other. IT Support \& Service Delivery Lead 100% · Zürich · m/f/d Do you enjoy working in a structured manner, maintaining an overview, and want to ensure that IT support is reliably organized? At KITE AG in Zürich, we accompany law firms with high-quality IT solutions. For our customers, stable systems, clear communication, and reliable support are central. The position is deliberately split into two parts: Approx. 50% Support \& Service Delivery Coordination and prioritization of support requests Own handling of demanding cases at the 2nd-/3rd-level Dispatching to System Engineers Ensuring reliable Service Delivery Approx. 50% Specialist role according to profile Business Software Support / Consulting IT System Engineering Or another specialist area that suits you and us Your field of activity Support Coordination \& Triage You assess requests according to urgency, impact, and priority. You ensure that the right topics are handled at the right time. 2nd-/3rd-Level Support You personally take over selected cases. You analyze in a structured manner and ensure sustainable solutions. Dispatching in the Engineering Team Our System Engineers work in parallel on support, projects, and further development. You assign cases specifically according to know-how, workload, and priority. Service Delivery You coordinate operational customer topics such as end devices, users, access, and Standard Changes. You ensure clean processes and reliable implementation. Communication \& Process Quality You communicate clearly with customers and the internal team. You recognize recurring patterns and help to improve standards, processes, and documentation. Your Profile Experience in 2nd-/3rd-Level Support You are familiar with demanding support cases and can solve technical topics independently. Structured Working Method You organize yourself well. You maintain an overview even with several parallel topics. Coordination Ability You do not have to be a classic manager. You take responsibility, coordinate bindingly, and prioritize comprehensibly. Clear Communication You communicate objectively, understandably, and customer-oriented. Internally and externally, you act in a binding and solution-oriented manner. Quality Awareness You work precisely, keep commitments, and want to solve support cases well and sustainably. Language \& Mobility German at native level is mandatory for this position. English is a plus. Driver's license Cat. B is an advantage. Why KITE AG? Clear responsibility with room for design You help shape how we organize support and service delivery. Broad role instead of pure ticket processing You combine support responsibility with a second technical focus. Small team, short paths Your decisions and improvements show a direct effect. Demanding customers Our customers are law firms where reliability, security, and precision are central. Flexible working environment Modern working models, home office possibilities, and workplace in Zürich. jpiddd89136jm jit0833jm jiy26jm