INTERNSHIP CUSTOMER SERVICE AND COMMUNICATION, 100 % - COMMERCIAL INTERNSHIP

*gebana is a pioneer for Fair Trade in Switzerland. We work worldwide with farming families and sell their organic products directly to consumers in Europe. Our vision: To change global trade in favor of small farmers, the local economy, and the environment.* *As of October 2026 or by arrangement, we have a new internship to fill for 12 months.* YOUR TASKS IN CUSTOMER SERVICE - APPROX. 50 %: • You are the contact person for our customers - via email, telephone, and mail • You answer questions, solve problems, and collect feedback and ideas from our international clientele • You process orders and take care of returns and complaints • You create evaluations and undertake general administrative activities SPECIAL AREA COMMUNICATION - APPROX. 50 %: • You support the team in maintaining the online shop and website • You create images, videos, and texts for our social media channels • You write texts for various channels • You support the translation processes OTHER TASKS • Together with other interns, you ensure office and kitchen services • Together with other interns, you ensure shop services • During the induction period, you will work in the shipping warehouse YOUR PROFILE: • You are interested in fair trade and sustainability • You are looking for work experience in the commercial field • You have an interest in people and are strong in communication • You work independently, expeditiously, and show initiative • You have English skills and ideally also French skills • You are flexible and resilient, even in hectic situations • You are very familiar with Excel and have a flair for modern IT tools • Special knowledge (Bachelor level) or high affinity for the special area -communication- WE OFFER: • A meaningful working environment with a clear vision: Together we change global trade in favor of farming families, the local economy, and the environment • Work experience in a dynamically growing business field • Learning field Customer Service and conversation management • Gaining experience in the special area of communication • A young, international team with flat hierarchies • A place of work directly near the Zurich main station • A gross salary of CHF 2-206/month at a 100 percent workload (with 13 salaries/year) Do you want to change the rules of global trade with us? Please send your complete application documents with a short cover letter and the earliest possible starting date as soon as possible to jobs@gebana.com. Since we all use "du" at gebana, the application process will also take place in this form. CONTACT: Linda Grosskreuz jobs@gebana.com Zürich Internship 1-3 years Published on 14.08.2026