INTERNSHIP CUSTOMER SERVICE AND COMMUNICATION, 100 % - COMMERCIAL INTERNSHIP

gebana is a pioneer for Fair Trade in Switzerland. We work worldwide with farming families and sell their organic products directly to consumers in Europe. Our vision: To change global trade in favor of small farmers, the local economy, and the environment.

As of October 2026 or by arrangement, we have a new internship to fill for 12 months.

YOUR TASKS IN CUSTOMER SERVICE - APPROX. 50 %:

• You are the contact person for our customers - via email, telephone, and mail
• You answer questions, solve problems, and collect feedback and ideas from our international clientele
• You process orders and take care of returns and complaints
• You create evaluations and undertake general administrative activities

SPECIAL AREA COMMUNICATION - APPROX. 50 %:

• You support the team in maintaining the online shop and website
• You create images, videos, and texts for our social media channels
• You write texts for various channels
• You support the translation processes

OTHER TASKS

• Together with other interns, you ensure office and kitchen services
• Together with other interns, you ensure shop services
• During the induction period, you will work in the shipping warehouse

YOUR PROFILE:

• You are interested in fair trade and sustainability
• You are looking for work experience in the commercial field
• You have an interest in people and are strong in communication
• You work independently, expeditiously, and show initiative
• You have English skills and ideally also French skills
• You are flexible and resilient, even in hectic situations
• You are very familiar with Excel and have a flair for modern IT tools
• Special knowledge (Bachelor level) or high affinity for the special area -communication-

WE OFFER:

• A meaningful working environment with a clear vision: Together we change global trade in favor of farming families, the local economy, and the environment
• Work experience in a dynamically growing business field
• Learning field Customer Service and conversation management
• Gaining experience in the special area of communication
• A young, international team with flat hierarchies
• A place of work directly near the Zurich main station
• A gross salary of CHF 2-206/month at a 100 percent workload (with 13 salaries/year)

Do you want to change the rules of global trade with us? Please send your complete application documents with a short cover letter and the earliest possible starting date as soon as possible to jobs@gebana.com.
Since we all use "du" at gebana, the application process will also take place in this form.

CONTACT:

Linda Grosskreuz
jobs@gebana.com

Zürich

Internship

1-3 years

Published on 14.08.2026