Assistant Front Office Manager (M/F/D) 100%

As Assistant Front Office Manager, you are responsible for the following tasks: Deputy for the Front Office Manager as well as the first point of contact for the Front Office team Support, training, and coaching of the Front Office Agents Creation and control of duty rosters as well as vacation planning Achievement of departmental goals and implementation of the quality standards of Mandarin Oriental Ensuring a smooth and guest-oriented workflow in the Front Office in close cooperation with all departments of the house Monitoring of review portals as well as professional complaint management – from receipt to finding a solution Carrying out check-ins and check-outs of our guests Individual greeting, care, and coordination of our regular guests, VIPs, as well as hotel guests Supporting guests with all concerns – from billing questions to local recommendations – with the goal of creating unforgettable guest experiences, also cross-departmentally Recording and maintaining guest wishes and preferences in order to proactively recognize and fulfill needs Recording of reservations in the absence of the reservation department As Assistant Front Office Manager, we expect from you: Completed training in the hotel industry as well as several years of leadership experience in the Front Office of an upscale hotel Strong leadership and organizational skills as well as the ability to lead a multicultural team with empathy and consistency Good IT knowledge as well as experience in dealing with Property Management Systems (PMS) Very good written and oral communication skills – guests approach you with both complaints and positive feedback, which is why you appear accessible and professional at all times Openness, commitment, and a strong team spirit Flexibility and resilience, as the position includes shifts on weekends and public holidays Excellent manners, a well-groomed appearance, as well as a positive and winning charisma Very good German and English skills in speaking and writing; other foreign languages are an advantage For this position, a valid work permit or the right to work in Switzerland is required.