Customer Service Employee

About us

Avadis Vorsorge AG is a leading general contractor for pension funds. With high quality standards and competence, Avadis supports private and institutional clients on topics related to occupational pension schemes. Financial strength, excellent customer service and outstanding quality are the core elements of our success.

Your team

Are you looking to enter the field of occupational pension schemes, want to develop further and benefit from employer support?

For our customer service in the Services & Operations area, we are looking for a service-oriented, committed and motivated personality with a workload of 80 to 100%. Together with your team, you are the first point of contact for our insured persons, provide information on general questions regarding occupational pension schemes and process pension cases.

Your tasks

• Providing telephone and written information on all topics related to occupational pension schemes as well as advising insured persons on pension cases
• Processing pension cases: entries and exits, vested benefits, buy-ins, home ownership promotion as well as retirement with the support of the administration system
• Creation of work instructions, checklists and internal aids as well as support in the optimization of processes and workflows
• Participation in the maintenance and updating of FAQs, knowledge bases and standard answers
• Participation in team meetings, internal training, workshops and specialist meetings

Your profile

• Completed commercial basic training (EFZ), initial professional experience in the field of occupational pension schemes or in the social insurance environment is an advantage
• Very good German skills in speaking and writing and additionally good Italian and/or French skills, any further language is an advantage
• Experience in telephone and written customer contact is an advantage
• Structured, careful and independent way of working
• High service orientation as well as good advisory and communication skills
• Good IT user knowledge as well as experience with Microsoft Office

Our offer

• Central role in a motivated team and a dynamic company with flat hierarchies as well as short decision-making paths
• Much creative freedom as well as further training and development opportunities
• Progressive employment conditions (6 weeks vacation, 40-hour week, home office) as well as various additional benefits (REKA, Half Fare travelcard)
• Modern offices directly next to HB Zürich

We only accept direct applications for this position.

Your contact

Janine Estermann
Head of Human Resources

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