Specialist Application Supporter Tutoris (m/f/d) 80% - 100%

Your Role

For our team, we are looking for a communicative and solution-oriented personality for the specialist support and assistance surrounding our application Tutoris. Do you want to enter the IT field and help people successfully use our application in their daily work? Then you are exactly right with us!

Your responsibility:

• Receipt and processing of support requests via e-mail, telephone, or ticket system
• Documentation of customer inquiries and solution paths
• Implementation of user training and knowledge transfer
• Testing of new software versions as well as active participation in shaping improvements
• Collaboration with the support and development team

What you bring with you:

• A completed vocational training in a commercial, social, or technical environment
• Interest in IT, digital applications and working with the software – a lateral entry is expressly welcome
• Interest or experience in accounting processes
• Confident handling of Microsoft Office 365
• Very good German skills in speaking and writing and good English skills, French skills are a plus

You fit well with us if you...

• enjoy support and daily work with users
• want to contribute actively, make a difference, and develop yourself further
• approach complex topics in a structured manner and independently penetrate software-related problems
• bring high self-motivation to familiarize yourself deeply with the applications and technologies
• can quickly grasp the connections between specialist processes and software

The role fits you less if you...

• appreciate a working environment with unchanging processes – with us, hardly any day is like the other
• prefer to concentrate on your tasks undisturbed – with us, direct contact with our users is the center
• have little joy in explaining facts and documenting carefully
• prefer to rely on a clear instruction for complex technical questions rather than searching for causes yourself
• prefer to work within your team – with us, collaboration with development, sales, and project management is daily practice

What we offer you:

• Guidance: A practical and structured entry into application support
• Meaningful activity: Our software helps people in difficult life situations - we help to manage these challenges
• Flexible working models: Home office possibility and modern working conditions
• Appreciative corporate culture: A well-coordinated, collegial team with short decision-making paths
• International networking: Part of the Volaris Group with access to a global network

j4id10421107a j4it1040a j4iy26a