Reception 100%

Receptionist
Professional reception and support for the Community and Operations team

Reporting position
Community Manager
Objective of the function
The function ensures a professional, friendly and reliable reception and supports the Community and Operations team with general organizational and administrative tasks.

Main tasks

• Reception and greeting of members, customers, guests and interested parties
• First point of contact for general questions
• Telephone and personal information for standard inquiries
• Care and forwarding of guests
• Ensuring a well-maintained reception area
• Support with customer onboardings
• Receipt, recording and forwarding of mail and parcels
• Inspection of meeting rooms and communal areas
• Reporting of defects or technical problems
• Support with viewings and Trial Days
• Support with general administrative tasks
• Maintenance of simple lists and overviews
• Control of consumables and reporting of reorder needs
• Support with smaller meetings and events

Responsibilities
Standard cases are handled independently. Larger customer complaints, contractual questions, financial topics or extraordinary operational cases are forwarded to the responsible Community Manager.

Interfaces

• Community Manager
• Head of Operations
• Sales Support
• Sales
• Conferencing & Events

Requirements

• Experience in reception, Customer Service or Hospitality is an advantage
• Friendly and professional appearance
• High service orientation
• Structured and reliable way of working
• Good communicative and organizational skills
• Very good German skills, English is an advantage