Customer Service Clerk | Zürich-Wiedikon | 100% | temporary until January 2027

Effective immediately, we are looking for you as a direct and competent contact person for our residents. The position is temporary until 31 January 2027. You will be in intensive telephone contact, undertake various administrative tasks, and work closely with our internal specialist departments.

Your tasks

• You process customer inquiries regarding the topic of housing by telephone and partly by email (e.g., regarding tenancy, membership, construction projects, and vacant apartments).
• You handle the resulting administrative tasks and correspondence.
• You record customer inquiries and forward specific requests to the specialist departments.
• You coordinate tenant inquiries with internal specialist departments.
• You support residents in the use of the tenant portal (1st Level Support).
• You record repair reports and ensure further processing.
• You manage customer data in the system.

Your profile

• Commercial or comparable basic training
• Customer- and service-oriented and convincing in communication with various stakeholder groups
• Enjoy actively participating in the further development of the department
• High degree of independence and solution-oriented action
• Calm and deliberate with a structured way of working even in hectic times
• IT affinity and proven MS-Office user knowledge
• Enjoy making telephone calls (up to 100 telephone calls per day)
• German at native speaker level
• Willingness to work during fixed working hours (Monday to Friday, 7:30/8:00 to 17:00)

Your perspectives

Die Allgemeine Baugenossenschaft Zürich (ABZ) is the largest housing cooperative in Switzerland with over 5100 apartments. As a non-profit organization, we stand for affordable living space, social sustainability, pioneering architecture, and community-promoting living forms.

• 5 weeks vacation, 6 weeks from age 50
• Teambuilding
• Contribution to further education costs
• High participation in social insurance
• Employee counseling
• Good connection to public transport

Questions about the position will be gladly answered by Maren Lütjens, Team Leader ABZ-Service, 044 455 57 18. Gabriela Villalba, Specialist HR, looks forward to your application.
We do not consider dossiers from recruitment agencies.

In your cover letter, we would be pleased to read your answers to the following questions: Why do you want to work at ABZ and what added value do you bring to this position? What experiences distinguish you for this position? Which task are you particularly looking forward to?