Reservation Manager

PermServ AG connects people and companies. The experience and competence of our consultants guarantee you an excellent, fast, and individual service. We accompany and support you on your way to your professional goal. For our customers, we are looking for a committed and service-oriented personality for an exclusive hotel in the Bündner Alpen. The house combines first-class service, luxurious suites, and a multi-award-winning culinary offering. The experience is complemented by leisure opportunities that make the hotel a special place, for guests as well as for employees. Reservation Manager ### #### Tasks & Challenges • Processing of professional telephone and written reservations • Efficient processing of all reservation inquiries • Active sale of rooms and vouchers • Maintenance of the guest file and processing of correspondence • Management of all reservation inquiries and bookings for groups in cooperation with internal interfaces • Promotion of up- and cross-selling opportunities • Ensuring the timely processing of reservations, cancellations, and payments • Ensuring quality standards and implementation of quality management • Execution of monthly commission settlements for all online travel agencies (OTAs) and travel agencies Qualifications & Competencies • Completed training in gastronomy/hotel management • Professional experience in upscale hotel management (5-star preferred) in reservations • Dynamic personality with very good communication skills • High self-motivation and assertiveness • Decisive, responsible, and independent • Structured, efficient, and solution-oriented way of working • Good overview, organizational talent • Stress-resistant • Languages: German and English fluent, other languages an advantage Opportunities & Perspectives A young, innovative team in an internationally renowned house awaits you. In addition to a 5-day week, you benefit from attractive benefits such as employee discounts in restaurants, spa, and fitness, as well as discounted accommodations on-site. Your family and friends also benefit from special conditions. An inspiring work environment with development opportunities and the unique location in the Bündner mountains round off the offer. Become curious and feel like a change? Please take a few minutes and apply using the application form below. For questions, Caroline Kohler is available at +41 44 552 71 14. Ref.-Nr. 23330 PermServ AG Schulhausstrasse 12 8002 Zürich +41 44 552 71 00 http://www.permserv.ch