Customer Success & IT Project Manager 80-100 %

Is the proactive and professional support, accompaniment, and consultation of customers your passion? Do you love being the focal point and driving changes forward? Do you want to make a difference and make the impossible possible? Then become part of the Open Circle Crew now and accompany our customers on the way of digital transformation! We are looking for you (m/f/d) for our Customer Success team immediately or by arrangement! Interested? Feel free to apply here: / (Junior) Customer Success & IT Project Manager 80-100 % Your challenges The Customer Success team is – alongside our Service Desk, which handles malfunctions and urgent problems – the focal point between Open Circle and our diverse customer landscape. Our goal is the professional and comprehensive support of the clientele. As a Customer Success Manager, you will perform this central function for a selected customer portfolio and accompany "your" customers in the further development of their IT. As an IT Project Manager, you will lead IT projects for our customers based on our Swiss Business Cloud and other partner services. The projects include, for example, the initial onboarding of new customers or the expansion of services and systems for existing customers. For your customer portfolio, you are the central contact person for business topics and the interface between the customer and Open Circle. In doing so, you represent our company and our values to the customers. You support your customers proactively, conduct regular Relationship Review meetings, and maintain a partnership-based, long-term oriented cooperation at eye level. In doing so, you are responsible for your customers in all matters (contracts and SLA, commercial, satisfaction, etc.). For this, you have a strong and powerful team behind you, which can always be called upon for support. You understand the business of our customers and align their needs with our product and service range. In doing so, you receive new needs and process them yourself depending on the scope and technology know-how, or you coordinate the consultation and implementation with our engineers and project managers. You work together with executives and decision-makers from various industries as well as with project managers, customer advisors, and technicians from us and our partner companies. You ensure the reporting and billing of the projects and also complete the administrative work thoroughly and conscientiously. You are in close exchange with the Chief Customer Officer and transport customer feedback back into our company to make our products and services even better. You take the lead in IT projects and manage them independently. You moderate, organize, coordinate, and communicate. You are the pace-setter of the venture and are responsible for it in terms of cost, schedule, and quality. You determine and clarify customer needs and draw up project agreements. You enjoy working closely with customers, partners, and our customer advisors, system engineers, and developers. The “OSI-Layer 8” – i.e., the human being – is your passion. You enjoy working with people from a wide variety of industries. Through your quick comprehension, you find simple and pragmatic solutions for all parties involved. In doing so, you are eager to win simplicity from complexity. You are enthusiastic about IT and cloud technologies and can use them skillfully. For you, change is the only desired constant. What you should bring You can identify with our Core Values and are ready to align your daily actions with them. You bring a solid basic education in the field of informatics (apprenticeship in the field of system technology / system engineering / platform development). Ideally, you have already completed further training in informatics or business informatics, are currently doing so, or intend to do so in the near future. You enjoy dealing with people and have already been able to gain practical experience in a function with active B2B customer contact (e.g., in a comparable function, as a project manager, as a consultant, as a Key Account Manager with IT-technical reference, or similar). Knowledge from IT operations, better IT outsourcing and cloud, is an advantage. Sound knowledge in the application of Microsoft Windows and Office, “Digital Native” with a precise and clean electronic way of working. A pronounced understanding of customers paired with a high sense of responsibility and quality as well as reliability distinguishes you. Flexibility and the willingness to go the extra mile for our customers. Sound German and English skills. Further training or certification(s) in the field of project management is a plus but not a must / you have the willingness to obtain such. Experience in leading (sub-) projects in a comparable environment; knowledge from IT operations, better IT outsourcing and/or cloud is desired. Open-minded and sympathetic manner with a well-groomed, self-confident and authentic appearance as well as excellent manners. Analytical skills, sales and negotiation skills as well as problem-solving competence. What we offer you Great customers with exciting personalities from various industries Flexible working hours Home Office, Remote Office and customer offices Badi-passes for city swimming pools Open corporate culture with fun at work Bright and modern office Work location, 10min from the station Zürich-Hardbrücke Many catering options in the immediate vicinity Free drinks and snacks available in the office Regular team events u