Senior ServiceNow AI Engineer 80-100 % Zürich-Flughafen

Artificial intelligence is changing the way services are delivered, knowledge is utilized, and processes are automated. ServiceNow is among the leading platforms worldwide in this regard. At Abraxas, we have the clear goal of consistently integrating AI, GenAI, and intelligent automation into our ServiceNow platform to create real added value for customers, employees, and processes. For this strategically important role, we are looking for an experienced personality who brings ServiceNow and AI together, identifies new possibilities, and develops productive solutions from them. You will not work on theoretical concepts, but will actively help shape the next generation of our ServiceNow platform. You will strengthen our ServiceNow team and drive the next evolutionary stage of our platform: the targeted use of AI-assisted features, automation, and data-driven services. As part of a strategic initiative, you will identify relevant AI use cases, develop prototypes, and, together with the team, transition these into scalable solutions for our customers and internal processes. Your Role ## • Development and implementation of the ServiceNow AI and automation roadmap • Identification, evaluation, and prioritization of AI use cases • Conception and implementation of solutions based on Now Assist and other AI features • Building intelligent assistants, AI agents, and automated service processes • Carrying out Proof of Concepts and pilot projects • Transitioning successful solutions into productive operation • Advising customers and internal stakeholders regarding the sensible use of AI • Further development of architecture, standards, and governance for the use of AI within ServiceNow • Promoting high data quality as a foundation for successful AI solutions • Active knowledge transfer within the ServiceNow team Your Profile ## • Several years of practical experience as a ServiceNow Engineer, Developer, Architect, or Senior Consultant • Sound knowledge of ServiceNow ITSM as well as ideally other modules such as CSM or ITOM • Experience with Flow Designer, IntegrationHub, and automation solutions • Demonstrable practical experience with Now Assist, Predictive Intelligence, Task Intelligence, Virtual Agent, AI Search • Experience in the conception and implementation of productive AI solutions • ServiceNow certifications • Very good German skills as well as good English skills Nice-to-have • Experience with GenAI, LLM, or AI agent approaches • Architecture experience in an enterprise environment • Experience in public administrations or regulated environments • Knowledge of Data Governance and AI Governance Your Benefits ## • You will receive the opportunity to actively help shape and strategically influence the use of AI within our ServiceNow platform. • New ideas, pilotings, and innovative solution approaches are expressly welcome. You can accompany topics from the first idea to productive implementation. • Now Assist, AI Agents, Generative AI, and intelligent automation are not future topics for us, but concrete fields of action. • The solutions you develop support numerous customers, employees, and processes and create measurable added value. • A motivated, collegial team with high quality standards and joy of innovation • Exciting customers, demanding questions, and complex ServiceNow environments • Up to 60 % home office possible with a 100 % workload • Vacation purchase (2 weeks per year) • 41h week with flexible working hours with a full-time workload • At least 25 days vacation per year • Promotion of further training, 100 % financially or temporally • Free SBB Half-Fare travelcard for all employees Abraxas is one of the leading Swiss IT service providers for the public sector. We combine innovation with social relevance and deploy modern technologies where they make a real difference. If you want to not only operate ServiceNow, but actively shape the future of AI, automation, and service management, we look forward to your application. Become part of our #TeamAbraxas and shape the next generation of ServiceNow with us.