Head of Energy Billing & Customer Service

Head of Energy Billing & Customer Service (f/m/d, 80-100%) Head of Energy Billing & Customer Service (f/m/d, 80-100%)Work location: Zürich Nord Our client stands for a reliable, sustainable and future-oriented energy and water supply. They operate modern electricity and digital networks and develop innovative solutions in the areas of solar power, electromobility as well as heat and cold supply. Do you come from the energy supply sector or from an environment with a focus on energy industry IT systems and billing processes and want to take on responsibility? Then you are in the right place. In this key role, you will lead your team and be responsible for the M2C process end-to-end. In doing so, you will actively contribute both conceptually and in the continuous further development of processes and interfaces. Your new task As Head of the specialist department, you will lead the specialists for service billing as well as the Team Leader Customer Service with her employees. You coordinate and further develop the tasks, work processes and interfaces, particularly with metering and control, product management and finance. You are responsible for the conceptual further development of systems, structures and billing processes in the environment of renewable energies. You manage and are responsible for the cooperation with external partners, system providers and service providers. Maintenance and optimization of the M2C process as well as further development of data analyses for internal and external stakeholders. You act as the central contact point for complex topics and escalations in the area of billing and customer service. What distinguishes you You have a higher education in business administration, electrical engineering or business informatics or equivalent, sound professional experience. You bring practical experience in the energy industry or with a system service provider and are familiar with the processes of service billing and in customer service. Ideally, you have already gained leadership experience in a line position or in projects. You appreciate the diversity between conceptual, coordinative, operative and strategic tasks. You convince through a strong understanding of processes, high IT affinity as well as a strong sense of quality. Our attractive offer You work at a centrally located, excellently connected location in an economically dynamic environment. You benefit from an appreciative corporate culture, collegial cooperation as well as flexibility through modern forms of work. An extremely varied and designable task with a lot of room for maneuver awaits you. Our client guarantees you careful induction and enables you to participate in training, courses and specialist conferences. Just two clicks... …and your application is in my mailbox. You will receive feedback within 72 hours – promised! Do you have questions or would you like more information in advance? You are very welcome to call me. I am also available via e-mail, via WhatsApp or via the website chat. Discretion is a matter of course – I look forward to our exchange. jid75f89afjm jit0519jm jiy26jm