Dispatcher Bio-waste / Special Tours

With around 1'000 employees, ERZ is one of the largest service departments of the City of Zurich and operates in an exciting environment at the pulse of time. We are modern, down-to-earth, open-minded, all on a first-name basis, and want to make a difference. Together, we are committed to a clean, innovative, and sustainable Zurich.

ERZ stands for diversity and mixed teams.

You ensure that our collection and transport orders run reliably even when something changes at short notice. As a central hub, you coordinate vehicles, employees, and orders, react flexibly to outages, and provide competent support to our employees and customers.

Ready for a job with meaning?

Tasks

• You coordinate daily operations, dispatch additional and special orders, and ensure smooth operations in the event of short-term staff or vehicle outages.
• You prepare the daily orders, maintain relevant data in our systems, and ensure communication as well as order transmission to our employees via fleet management.
• You are the first point of contact for our customers as well as employees, process inquiries by telephone and in writing, and ensure competent, solution-oriented advice.
• You record, check, and plausibilize services and working hours, take on invoicing tasks, approve invoices, and create offers for transport orders.
• In the absence of the group leader, you take over their deputy role and ensure the organization and coordination of daily operations.

Profile

• Technical, logistical, or commercial basic training (EFZ level).
• At least two years of professional experience in dispatching, logistics, or a comparable operational environment, as well as a good understanding of vehicle types, deployment possibilities, and technical requirements.
• Organizational talent with an independent and structured way of working, as well as the ability to maintain an overview and find pragmatic solutions even with short-term changes.
• Very good German skills (C1 level), as well as confident handling of MS Office, especially Outlook, Excel, and Teams; experience with digital dispatching, fleet management, and ERP systems, such as SAP, is an advantage.
• Driver's license category B as well as willingness for early and late shifts between 06.00 and 17.00, as well as occasional assignments outside regular working hours.

We offer

• Generous mobility contribution
• Meal allowance
• Wage equality
• Above-average social benefits
• Careful induction into your activity
• A modern, down-to-earth, and future-oriented working environment
• Maternity leave: 16 weeks paid
• Paternity leave: 20 paid days
• Three days of care for your sick child without deduction of vacation
• Development opportunities through the municipal educational offerings
• ERZ Sportclub

Interested?

For further information, Joanne Kim from the Human Resources department, Tel. +41 44 417 77 78, is happy to assist you. We look forward to your application, which please submit online.

Reference No. 51441