Service Staff 40-60%

🍕 Your Tasks • You embody the values of ALBA: With a warm, professional, and positive aura, you encounter our guests, support your team in service, and maintain a solution-oriented perspective even in stressful situations. • You are the interface between the kitchen and the guest: You finalize and pack pizzas and other dishes carefully, quickly, and with attention to detail. • You coordinate take-away orders (telephone, on-site, UberEats, and direct deliveries) precisely and efficiently. • You ensure service quality on-site and guarantee accuracy, consistency, and the typical "ALBA-style." • You welcome guests who dine with us on-site warmly and ensure they feel just as welcome as in a full-service restaurant. • You coordinate direct deliveries, assign drivers, and monitor delivery times. • You take over the mise en place for appetizers and desserts and ensure that your workplace is prepared at all times. • You keep all service and dispatch areas clean, organized, and ready for use. • You support cost control by avoiding food waste and paying attention to correct portioning and packaging. • You are an important communication interface between the kitchen, guests, and delivery drivers and ensure smooth operations. • You handle guest feedback and complaints professionally and transform challenges into positive experiences. • You take responsibility for beverage and non-food orders and ensure availability without creating excess stock. • You support inventory management in your area of responsibility. • You organize and coordinate internal events at your location. • You look after our guests in service, take orders, serve food and drinks, and ensure a warm ALBA experience. • You support take-away guests at the counter, advise them on selection, and ensure a smooth process during pickup. • You are co-responsible for a clean and organized dishwashing area and work closely with drivers and the service team. • You actively support the team in keeping all shared areas (service station, dishwashing area, dispatch area, and guest area) clean, functional, and ready for service. 🤝 Cross-location Collaboration • You work closely with the teams of our other ALBA locations to: Exchange best practices and align operational standards. Coordinate personnel support during absences, peak times, or events. Strengthen a shared ALBA culture across all locations. 🚀 Strategic Support • You work with management on optimizing processes, guest experience, and operational performance. • You provide feedback and input from daily operations to continuously improve processes. • You identify operational risks or inefficiencies early and proactively suggest solutions. • You support the introduction of new concepts, tools, or service standards. • You accompany new employees during onboarding and introduce them to workflows, standards, and ALBA values. • You keep an eye on working hours and support shift planning, time tracking, and efficient personnel deployment. 🌟 What Success in This Role Means • A smooth daily routine with high guest satisfaction • Proactive planning of goods, inventory, and personnel requirements • Cleanliness, quality, and service at a constantly high level • Close and successful cooperation between the ALBA locations • A team that supports, informs, and feels connected to the ALBA values