Service Staff 40-60%

🍕 Your Tasks

• You embody the values of ALBA: With a warm, professional, and positive aura, you encounter our guests, support your team in service, and maintain a solution-oriented perspective even in stressful situations.
• You are the interface between the kitchen and the guest: You finalize and pack pizzas and other dishes carefully, quickly, and with attention to detail.
• You coordinate take-away orders (telephone, on-site, UberEats, and direct deliveries) precisely and efficiently.
• You ensure service quality on-site and guarantee accuracy, consistency, and the typical "ALBA-style."
• You welcome guests who dine with us on-site warmly and ensure they feel just as welcome as in a full-service restaurant.
• You coordinate direct deliveries, assign drivers, and monitor delivery times.
• You take over the mise en place for appetizers and desserts and ensure that your workplace is prepared at all times.
• You keep all service and dispatch areas clean, organized, and ready for use.
• You support cost control by avoiding food waste and paying attention to correct portioning and packaging.
• You are an important communication interface between the kitchen, guests, and delivery drivers and ensure smooth operations.
• You handle guest feedback and complaints professionally and transform challenges into positive experiences.
• You take responsibility for beverage and non-food orders and ensure availability without creating excess stock.
• You support inventory management in your area of responsibility.
• You organize and coordinate internal events at your location.
• You look after our guests in service, take orders, serve food and drinks, and ensure a warm ALBA experience.
• You support take-away guests at the counter, advise them on selection, and ensure a smooth process during pickup.
• You are co-responsible for a clean and organized dishwashing area and work closely with drivers and the service team.
• You actively support the team in keeping all shared areas (service station, dishwashing area, dispatch area, and guest area) clean, functional, and ready for service.

🤝 Cross-location Collaboration

• You work closely with the teams of our other ALBA locations to:

Exchange best practices and align operational standards.
Coordinate personnel support during absences, peak times, or events.
Strengthen a shared ALBA culture across all locations.
🚀 Strategic Support

• You work with management on optimizing processes, guest experience, and operational performance.
• You provide feedback and input from daily operations to continuously improve processes.
• You identify operational risks or inefficiencies early and proactively suggest solutions.
• You support the introduction of new concepts, tools, or service standards.
• You accompany new employees during onboarding and introduce them to workflows, standards, and ALBA values.
• You keep an eye on working hours and support shift planning, time tracking, and efficient personnel deployment.

🌟 What Success in This Role Means

• A smooth daily routine with high guest satisfaction
• Proactive planning of goods, inventory, and personnel requirements
• Cleanliness, quality, and service at a constantly high level
• Close and successful cooperation between the ALBA locations
• A team that supports, informs, and feels connected to the ALBA values