Senior Sales Manager ServiceNow 60-100%

Your future starts here As Senior Sales Manager ServiceNow, you are responsible for ServiceNow new business in German-speaking Switzerland. You position our offering as an Elite Partner – from licensing to implementation to support and operations – and develop real, recurring business relationships from initial conversations. ServiceNow is your focus, but not your limit: You think in terms of Customer Experience and also position the breadth of our portfolio with your customers – such as solutions like Genesys or Salesforce. In doing so, you work closely with our Key Account Managers, the Delivery team, and Customer Development, and with a lot of drive, you drive our ServiceNow business and the sales pipeline forward. • You generate new business for ServiceNow and build your own pipeline – you do not wait for leads, you create them • You manage the entire sales cycle: qualification, solution consulting (together with our consultants and presales), offers, negotiation, and closing • You think in terms of Customer Experience and, alongside ServiceNow, position the breadth of our CX portfolio with your customers – such as Genesys or Salesforce – and recognize cross-sell potential beyond the individual solution • You further develop existing customers and secure renewals early – together with Customer Development. • You bring great openness and genuine interest in AI • You can convincingly position and pitch corresponding solutions to customers and simultaneously use AI profitably in your own daily sales routine • You position Swisscom as a leading ServiceNow Elite Partner and act as a trusted contact person • You maintain your network with the Key Account Managers and the ServiceNow manufacturer team to identify and drive opportunities together Your Skills • Several years of experience in B2B solution sales, ideally in the environment of ServiceNow, Enterprise SaaS, or IT services • Provable hunting mentality: You can open doors, uncover needs, and bring deals home • Solid understanding of the ServiceNow platform (ITSM, ITOM, CSM & Co.) – you do not have to configure it yourself, but you must be able to advise at eye level • Interest in familiarizing yourself beyond ServiceNow with the breadth of our CX portfolio (e.g., Genesys, Salesforce) and selling across solutions • Consulting strength, negotiation skills, and the ability to translate complex requirements into clear customer benefits • Very good German; English and French are an advantage • Willingness to travel within German-speaking Switzerland With us, you have the opportunity to work in one of our offices in Switzerland or from your home office. In doing so, you will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits, and exciting opportunities for professional development. Benefits (https://www.swisscom.ch/en/about/career/working-at-swisscom.html#benefits). Is it a match? Apply now. Discover your possibilities Any questions? Here (https://www.swisscom.ch/en/about/career/faq.html) you'll find answers to the most important and frequently asked questions. *To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.* Contact person Stefanie Durrer Talent Acquisition Manager +41 (58) 2215205 Your homebase Swisscom (Schweiz) AG Pfingstweidstrasse 51, 8005 Zürich