ICT Service Desk Specialist (a)

80 - 100 %

In this diverse job

• you are the first point of contact for fault reports, questions, and change requests from system users and record these in a structured manner in the ticketing system
• you independently analyze and process inquiries and faults, answer application questions, and resolve a large part of the cases independently, also by means of remote analysis
• you document more complex concerns and forward them to the responsible specialist departments
• you monitor inquiries, problems, and incidents until final resolution and maintain fault statistics
• you proactively inform system users about faults and reports

You reach the goal here if

• you have several years of practical experience in the ICT Service Desk
• you have very good IT user and system knowledge and work routinely in the Microsoft-365 environment
• you have experience in IT asset and software license management
• you work routinely with ticketing systems and follow up on inquiries cleanly
• you bring ITIL process knowledge; an ITIL certification is an advantage
• you recognize connections, set priorities, and act as a central interface in IT operations
• you can express yourself in German in spoken and written form

Why is there an (a) in the job title? Because applications from all people are welcome with us who feel like moving us forward with their diverse talents. That alone counts – and not age or gender, origin, religion, or sexual orientation.

Have we made you curious? David Frei, Head Talent Acquisition & Employer Branding, looks forward to your online application.

Silvano Surano
Head ICT Operations

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