Specialist Retail & B2B - Customer Operations

Are you passionate about customer service? Do you have a good touch for numbers and amounts? Would you like to contribute to excellent, long-term relationships with our business customers? Then this position is just right for you! Join our dynamic Retail & B2B team in the area of Customer Operations as a Specialist Retail & B2B and help to provide a high-quality service to our business customers. What awaits you: Support for our various groups of business and subscriber customers, including answering telephone and written inquiries, processing orders and changes, managing suspensions and cancellations, as well as maintaining our customer database. Steering, control, and coordination of printing orders for our various daily and periodic titles with our printing centers. Technical support and intervention in logistics for the shipping and delivery of our products. Ensuring the invoicing process, the dunning processes, and the receivables management of our customers. Internal and external support for other teams in the area of Customer Operations as well as for departments in the company. Training and support for new employees. What you bring with you: A commercial basic education as well as several years of professional experience in customer service. Strong customer orientation and sales talent. Initial experience with ERP and CRM software (e.g., SAP, Salesforce); MS-Excel skills are an advantage. Flawless written and oral communication in ösisch and German. Excellent communication and presentation skills. Affinity for mobile applications and digital products. Benefits: Five weeks of vacation with the option for seven weeks and vacation purchase Flexible working time models and mobile office possibilities Paid day off on your birthday A market-, performance-oriented remuneration Numerous discounts, e.g., mobile subscription, Digital TV, bicycle rental, car purchase Comprehensive free offer in the area of health promotion (coaching, Health Coach App, influenza vaccination, various trainings) Possibility for unpaid leave up to . six months Additional half-days off before certain public holidays Employees recruit employees: bonus up to CHF 2'000 Comprehensive training and further education offer (leadership training, mentoring, development programs, language courses, Sales Academy, self-competence, methodological competence, project management, Change Management and much more) Free digital subscriptions as well as discounted print offers Janosch Specialist Retail & B2B - Customer Operations Are you passionate about customer service? Do you have a good touch for numbers and amounts? Would you like to contribute to excellent, long-term relationships with our business customers? Then this position is just right for you! Join our dynamic Retail & B2B team in the area of Customer Operations as a Specialist Retail & B2B and help to provide a high-quality service to our business customers. What awaits you: Support for our various groups of business and subscriber customers, including answering telephone and written inquiries, processing orders and changes, managing suspensions and cancellations, as well as maintaining our customer database. Steering, control, and coordination of printing orders for our various daily and periodic titles with our printing centers. Technical support and intervention in logistics for the shipping and delivery of our products. Ensuring the invoicing process, the dunning processes, and the receivables management of our customers. Internal and external support for other teams in the area of Customer Operations as well as for departments in the company. Training and support for new employees. What you bring with you: A commercial basic education as well as several years of professional experience in customer service. Strong customer orientation and sales talent. Initial experience with ERP and CRM software (e.g., SAP, Salesforce); MS-Excel skills are an advantage. Flawless written and oral communication in ösisch and German. Excellent communication and presentation skills. Affinity for mobile applications and digital products. Benefits: Five weeks of vacation with the option for seven weeks and vacation purchase Flexible working time models and mobile office possibilities Paid day off on your birthday A market-, performance-oriented remuneration Numerous discounts, e.g., mobile subscription, Digital TV, bicycle rental, car purchase Comprehensive free offer in the area of health promotion (coaching, Health Coach App, influenza vaccination, various trainings) Possibility for unpaid leave up to . six months Additional half-days off before certain public holidays Employees recruit employees: bonus up to CHF 2'000 Comprehensive training and further education offer (leadership training, mentoring, development programs, language courses, Sales Academy, self-competence, methodological competence, project management, Change Management and much more) Free digital subscriptions as well as discounted print offers Janosch jpid3d7c2a6jm jit0833jm jiy26jm