ICT Supporter/in (56378)

Task For a client we are looking for a dedicated ICT Supporter to support the IT service and support area. In this versatile role, you will take over the support of local and group-wide users and ensure the smooth operation of IT workstations. Your tasks include the evaluation, procurement, installation, and commissioning of hardware and software components. You analyze and resolve malfunctions in the hardware and software environment and support users in 1st and 2nd level support. Furthermore, you manage the IT Service Desk and process support requests via ticketing system, e-mail, and telephone. You administer the IT environment, manage user accounts and software installations, and assist in the creation and maintenance of software packages and scripts for software distribution. In addition, you support the planning, implementation, and documentation of IT projects and ensure compliance with IT guidelines and standards. Requirements * Completed further education or studies in the field of informatics * At least 3 years of professional experience in IT helpdesk or IT support * Experience in system administration (e.g., Active Directory, Microsoft Exchange, Microsoft 365 Admin Center, Microsoft Teams) * Good knowledge of Microsoft Windows 11 and Microsoft 365 * Basic knowledge in software packaging and software distribution * Basic knowledge in the field of LAN/WAN networks * Very good German and English skills Are an advantage Experience with SCCM * ITIL Foundation certification * Experience in international IT environments * Knowledge in the field of software distribution and automation Project duration 3-6 months with option for extension Contact person Salvatore Galvagno, , [ ](< >) j4id10453550jm j4it1043jm j4iy26jm