Junior Customer Manager Sales | Region Zürich

Zebrabox is the Swiss self-storage market leader with currently 7700 storage units at 15 locations in Switzerland. We rent individual self-service storage units from 1 to 50 m², which are used by private individuals and companies for the short and long term. Our diverse clientele appreciates the secure, simple, flexible, and modern storage solution we offer. In addition, besides storage, we offer additional services such as the sale of packing materials as well as the mediation of moves.

Your tasks

Customer Care:

In this varied task, as a member of our Front Office team, you are responsible for the care of existing customers in the stores. This includes, after new customer acquisition, among other things, their introduction to the use of the storage units, the associated administrative aspects such as accounts receivable processing, control functions regarding the access and security system, receipt of goods, organizational requests, and other tasks such as the sale of packaging material or the organization of moving services with our partners. You are co-responsible for maintaining our quality requirements and the functionality of our locations. In doing so, you will focus primarily on our existing customers at the Zürich-Oerlikon location as well as other existing customers in the Zürich region.

Many of our potential customers want to visit their future storage space before concluding a contract. Through your sympathetic and convincing manner, you ensure an excellent customer experience and a high closing rate. You will perform these tasks on-site at the location (Zürich-Oerlikon).

Sales:

The other part of the potential customers contacts us via electronic media or by telephone, which are usually processed by our Customer Care Center. You actively support the processing of these inquiries and contribute your sales strength. You recognize customer needs quickly, advise competently, and enjoy turning prospects into satisfied customers. You like to work in a goal-oriented manner, think entrepreneurially, and are motivated by measurable sales successes. Around 40% of your activity takes place from our Customer Care Center in Horgen. There, you assist prospects and new customers for the Zürich region by telephone and in writing, accompany them from initial contact to the conclusion of the contract, and contribute to a high closing rate with your sales-oriented manner.

Your qualification

• You thrive in active customer consulting and acquisition – whether in personal conversation, on the telephone, or via email.
• Ideally, you have experience in sales, Customer Service, internal service, or Call Center and bring a high degree of customer orientation and entrepreneurial thinking.
• You can adjust well to different customer types and encounter all people with respect and openness.
• Your professional and authentic manner helps you to quickly build trust and achieve successful closings.
• You are organized, reliable, and enjoy taking on responsibility.
• You have no aversion to administrative tasks and work confidently on the computer.
• You are flexible and ready to work regularly at our locations in Zürich-Oerlikon and Horgen.
• A driver's license (category B) is an advantage.
• You speak fluent German (mother tongue) and very good English in spoken and written form; other languages are a plus.

Our offer

We offer an interesting and versatile task in a small team and a dynamic environment. Employment at 100% is possible immediately or by arrangement. The function is distributed over two workplaces in the Zürich region: our location Zürich-Oerlikon as well as our Customer Care Center in Horgen.

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