Customer Service Representative - German

Who we are As a leading e-commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink what exists. Therefore, we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. Our call center is the first point of contact for our customers. Every day we clarify delivery dates, record orders and advise on warranty and service cases. Customer orientation is not just a buzzword – we do not want to just satisfy our customers, but to truly inspire them. With a "pinch of charm" and real service spirit, you make every telephone call a positive experience. Customer Service Representative (Call) - German (m/f/d) Your tasks Comprehensive advice and full support for our customers – on the phone, with know-how and passion Successful resolution of customer concerns with negotiation skills, trust and a good portion of joy in finding solutions – including suitable recommendations Processing of telephone inquiries regarding delivery dates, billing questions as well as advice on warranty and return cases Constant, professional customer care at a high level Recording of orders as well as adjustment of orders, payment methods and customer data in the system Your skills Completed training or initial experience in customer service, call center or retail – ideally in consumer electronics, telecommunications or in the field of white goods Natural, confident appearance on the phone and in personal conversation – appropriate to the situation and self-assured Impeccable German language skills in speech as well as understanding of Swiss German; good English skills Flexibility regarding assignments and readiness for a continuous training period of three weeks at a 100% workload; enjoyment of the evening shift (10.00–19.00) is a plus Readiness to question "how it has always been done" and to suggest more efficient or effective solutions Aligning actions and decisions with your own convictions – communicating honestly and maintaining real relationships Why do you start with us? Values instead of blabla: Cooperative, innovative, piratical, independent, ambitious – we demand all these five values and we all live them. Dare to think for yourself: We encourage everyone to think independently and actively. And we love it when you also think bravely, newly and differently. Uncomplicated: We avoid unnecessary things and focus on the important ones. From mastering challenges to celebrating our successes. Flexibility instead of bending: In addition to home office possibilities, we enable you to have up to 8 weeks of workation. Additionally, every position is also possible at an 80% workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU points for your further development, so that you do not stand still. Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at the company rate and other advantages. Diversity is our culture. To form the best team, we are open to people of every background. That means: With us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable. jpid05cab94jm jit0833jm jiy26jm