Agent 1st Level Debt Management

Agent 1st Level Debt Management Do you have experience in debt collection or pre-collection and enjoy telephone customer contact? Do you have a flair for numbers and are looking for a team that sticks together and celebrates successes together? Then you are exactly right with us! In our Debt Management Team in Zürich, a warm togetherness, thorough induction, and regular training await you. Together we ensure that outstanding credit card claims are successfully collected. Start immediately or by arrangement. We look forward to seeing you! Tasks Telephone processing of customer inquiries related to payment arrears in German, ösisch, English and Italian Demanding outstanding claims (debt collection) Close cooperation with internal as well as external partners Carrying out card blockings and unblockings as well as triggering card replacement Clarification of transactions with regard to possible fraud cases Profile Commercial training or equivalent qualification, ideally with several years of experience in a Call Center or in the area of Risk Management (pre-collection, credit checks, fraud department), preferably in a credit card environment Fluent German skills, very good English and ösisch skills in spoken and written form required, Italian is an advantage Mandatory good listening comprehension of Swiss German Confident, persuasive appearance on the telephone and the ability to find the right arguments even in demanding situations Flexible, exact and independent way of working combined with quick comprehension and high quality awareness Resilient, team-oriented and analytical thinker Proficient use of MS Office Opportunities At Viseca you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and progressive fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Serena Leone, People & Culture Take part in our success story and apply online with your complete application documents. Agent 1st Level Debt Management Agent 1st Level Debt Management Do you have experience in debt collection or pre-collection and enjoy telephone customer contact? Do you have a flair for numbers and are looking for a team that sticks together and celebrates successes together? Then you are exactly right with us! In our Debt Management Team in Zürich, a warm togetherness, thorough induction, and regular training await you. Together we ensure that outstanding credit card claims are successfully collected. Start immediately or by arrangement. We look forward to seeing you! Tasks Telephone processing of customer inquiries related to payment arrears in German, ösisch, English and Italian Demanding outstanding claims (debt collection) Close cooperation with internal as well as external partners Carrying out card blockings and unblockings as well as triggering card replacement Clarification of transactions with regard to possible fraud cases Profile Commercial training or equivalent qualification, ideally with several years of experience in a Call Center or in the area of Risk Management (pre-collection, credit checks, fraud department), preferably in a credit card environment Fluent German skills, very good English and ösisch skills in spoken and written form required, Italian is an advantage Mandatory good listening comprehension of Swiss German Confident, persuasive appearance on the telephone and the ability to find the right arguments even in demanding situations Flexible, exact and independent way of working combined with quick comprehension and high quality awareness Resilient, team-oriented and analytical thinker Proficient use of MS Office Opportunities At Viseca you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and progressive fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Serena Leone, People & Culture Take part in our success story and apply online with your complete application documents. jpid6ab17cajm jit0833jm jiy26jm